Senior Associate, Databases & IT

Position Title: Senior Associate, Databases & IT
Status: Full Time
FLSA: Exempt
Location: Remote, Washington D.C/Hybrid Preferred

The Senior Associate, Databases and IT works closely with the Director of Technology and other department leads to implement and maintain technology solutions for Development, Programs, MarComm, and Operations. This role focuses on the day-to-day administration and optimization of our primary CRM, Salesforce, as well as tools like ClickUp, Google Workspace and FormAssembly. The Senior Associate will customize Salesforce environments, support automations, and provide technical training to ensure staff can effectively self-serve. Additionally, this role ensures data integrity, supports 3rd-party integrations, and manages technical support tickets. This position reports to the Director, Technology and does not have direct reports.

Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all.

Database Administration & Support (60%)

• Salesforce Administration: Perform data integrity tasks, deploy user-centric solutions using declarative development tools, and create technical documentation
• User Support: Serve as a contact for general Salesforce requests, utilizing our ticketing system and resolving user issues
• Training: Develop and deliver training sessions and documentation to empower staff to create their own reports and dashboards
• System Optimization: Implement customizations and automations within Salesforce to improve workflow efficiency based on user feedback.
• Other Databases: Provide configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems.

IT Coordination & Project Management (30%)

• Process Improvement: Identify operational bottlenecks and suggest sustainable technological practices to improve departmental workflows
• Policy Support: Assist in creating and updating Standard Operating Procedures (SOPs) and IT user policies, such as naming conventions
• Vendor Liaison: Work alongside IT contractors on specific projects and help manage the delegation of technical tasks
• Software Review: Participate in the evaluation of new software requests to ensure they align with existing technical infrastructure

Other Duties (10%)

• Perform IT or database-adjacent tasks as assigned to support the broader technology team

• Organized with a strong attention to detail, specifically regarding technical documentation and quality control
• A clear communicator who can translate complex technical concepts for non-tech colleagues
• Able to work autonomously on assigned tasks while being a collaborative team player
• A believer in the power of young people to make an impact on mental health

You need to have:

• Salesforce: 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred)
• Data Literacy: High fluency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation
• Technical Writing: Proven ability to create clear user guides and technical documentation
• Project Management: Experience using tools like ClickUp, Monday.com, or Jira to track tasks and projects is preferred
• Education: Bachelor’s degree in IT, Computer Science, or a related field preferred
• Programming: Basic understanding of SQL/SOQL or other database languages is a significant plus

OUR CULTURE  

Active Minds is a place where every employee matters. We value diverse perspectives, radical  authenticity, and a community-driven approach. We dream big, offering flexibility to staff while we work to achieve our mission. As such, we are proud to offer competitive salaries and benefits and an environment that is friendly to remote working and life/work balance. 

Active Minds is an equal opportunity employer that works to advance racial equity and social justice in an increasingly multicultural and globally connected world. We value diverse experiences, including with regard to educational background, intersectional identities, and lived experiences. We make a particular effort to recruit people of color, LGBTQ individuals, people with disabilities, and people with other marginalized identities. Active Minds encourages all to apply for our open positions as we depend on a diverse staff to carry out our mission. 

This position offers an initial range salary of $58,800–$64,400 along with robust benefits. The starting pay for this position is equal to others at the same level throughout the organization. Candidates whose experience meets both the minimum and preferred qualifications may be considered for a starting salary that exceeds the current amount. The role sits within Active Minds Level 2 salary band, and as such, has the potential to grow to $75,600 over time. FLSA Status: Exempt.

Active Minds has an industry-leading and competitive benefits package that includes Health, Vision and Dental Insurance, Paid Vacation and Sick Leave, Paid Holidays, Company Wide Mental Health Days, 401(k) Matching, HSA and FSA Options, Life Insurance, Short Term, and Long Term Disability, Fully Paid Parental Leave, Wellness Reimbursement Program, and Professional Development Stipends.

Active Minds recruits, hires, trains, compensates, and promotes our staff regardless of race, religion, color, national origin, sex, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

• Active Minds will never ask an applicant to send – and Active Minds will never send an applicant - a check or any payment or item of value (such as a gift card) in connection with the interview process or job onboarding process. 
• Active Minds will never ask for personal information about an applicant (such as their Social Security number or banking information) until the job onboarding process; 
• Active Minds will never extend a job offer without first conducting multiple rounds of video interviews. The Active Minds interview/hiring process will always include at least 3 virtual interviews. 
• All legitimate Active Minds job offers are extended verbally by the HR/People & Culture Team.  
• If you are expecting an email from Active Minds, please always verify that the sending domain in the email is activeminds.org and NOT any variation of it. 

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