Senior Associate Customer Success Manager

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. We’re looking for a Sr. Associate Customer Success Manager to join our Canadian Account Team in Toronto. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.

You will partner with Sales and Technical Account Management to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, risk mitigation, and ultimately achieve renewals for our most valued accounts. 

What You'll Do:

• Manage Client Relationships: Cultivate and expand relationships with IAS's accounts in Canada.
• Drive Revenue Growth: Identify opportunities for product adoption and secure additional revenue through expansion, up-selling, and cross-selling.
• Develop Materials: Create presentations, proposals, and plans to support customer engagement efforts.
• Resolve Issues: Manage and resolve customer issues, coordinating with various company departments as needed.
• Facilitate Implementation: Support successful on-boarding and implementation using IAS methodologies.
• Engage Continuously: Maintain regular communication with clients to demonstrate the value of IAS solutions and foster engagement.
• Build Partnerships: Develop trusted relationships with key client stakeholders to align on strategic goals and drive product adoption.
• Provide Feedback: Share customer-driven insights with leadership to influence product development.
• Ensure Customer Success: Advocate for customers, ensure satisfaction, manage renewals, and achieve retention and expansion goals.
• Territory Management: Create and execute plans to manage your accounts effectively. 
• Leverage Expertise: Use industry knowledge and product expertise to enhance product adoption and usage.

What You'll Need:

• 1.5+ years of experience in customer success, account management, or sales in the ad tech/mar tech/digital media/marketing/advertising space, working with large advertisers and agencies
• Comfortable with data-driven storytelling and leveraging data to provide customers with recommendations to improve business performance 
• Track record of managing customer relationships, overseeing the entire lifecycle of the client, responsible for account retention and growth 
• Experience leading client meetings, QBR's, product training, data analysis, and strategic business reviews 
• Proven track record of meeting or exceeding performance and retention goal
• Excellent written, verbal, and listening communication skills
• Experience with Salesforce and Excel/Google Sheets is a plus 
• Ability to travel occasionally for important customer meetings, engagements, etc.
• Bachelor's degree in quantitative or business-related field preferred

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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