Senior Associate Customer Services

Customer Services Specialist

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us to do the best work of your career and make a profound social impact as a Customer Services Specialist on our Customer Services Team in Hyderabad.

What you’ll achieve
As a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.
You will:
•Manage and resolve a variety of customer issues through multiple communication channels
•Increase customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and procedures
•Assist leadership in effectively improving the overall service levels provided to the customer
•Provide mentorship and direction to other team members where required
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
•2 to 5 years of professional experience in a customer-facing role
•Strong communication skills in face-to-face interactions as well as on the phone
•Refined problem-solving skills
•Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience
Desirable Requirements
•Bachelor's degree

• Experience in Customer Support
Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 26 Mar 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.