1. Account Management
- Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).
- Analyze account data and performance metrics to drive business growth and increase volumes.
- Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.
- Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.
- Provide onboarding support to banks for various NPCI products and services.
- Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.
- Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.
- Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
- Act as a single point of contact for audits, reviews, and compliance-related queries.
- Identify process gaps, inefficiencies, and dependency-driven activities.
- Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
- AI & Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.
- Stakeholder Management
- Strategic Thinking & Execution
- Data Analysis & Reporting
- Customer-Centric Approach
- Process Improvement & Optimization
- Risk Management & Compliance Awareness
- Strong Organizational Skills
Skills Required
- Stakeholder management
- Strategic thinking and execution
- Data analysis and reporting
- Customer-centric approach
- Process improvement and optimization
- Risk management and compliance awareness
- Strong organizational skills
- Proven ability to use AI tools such as Copilot, ChatGPT, Claude, Gamma, and Canva for workflow automation, data insights, and business presentations
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
