TerraPay

Senior Associate - CSM

Posted 8 Days Ago

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Bengaluru, Bengaluru Urban, Karnataka

In-Office

Mid level

Fintech • Payments • Software • Financial Services

The Role

This role involves managing customer onboarding, ensuring successful project delivery, and maintaining relationships with clients and cross-functional teams. Candidates should be proactive, detail-oriented, and possess excellent communication skills.

Summary Generated by Built In

Role Overview:

This role will require you to have:

Ownership of customer onboarding from initiation to business as usual.
Customer-centric approach and responsible for customer success ensuring there are no teething issue post launch.
Responsibility to work across cross-functional teams, cultures and geographies.
Ability to work in a matrix and fast paced environment.
Understanding the scope of work and ensuring projects run in adherence to the project timelines.
Negotiation skills with stakeholders ensuring the delivery and quality of project deployment is in accordance with industry standards.
Ability to work in an unstructured environment with focus and attention to detail.

RequirementsHow will you create Impact:

Responsibilities:

Project Management to ensure the project delivery is on time with first-time-right.
Client and cross-functional stakeholder management across the geographies and cultures.
Detailed oriented, experienced in doing root cause analysis and explore the solutions.
Excellent verbal and written communication skills.
Being Proactive and self-driven.
Time Management is a must.

Experience:

3+ years of overall experience in customer centric or related roles.
Experience/ Understanding in international cross-border remittance preferred.
Excellent written and verbal communication skills in English; knowledge of a foreign language is a plus.

Benefits

Interview rounds & assessments:

Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

What We Do

TerraPay simplifies global money movement – by providing a single connection to the most expansive cross-border payments network regulated in 31 global markets and enabling payments to 144 receive countries, 210+ send countries, 7.5Bn+ bank accounts and 3.7Bn+ mobile wallets. TerraPay is on a mission to connect a borderless financial world, making moving money everywhere instant, reliable, transparent, and fully compliant. TerraPay pushes the boundaries for global businesses – ranging from banks, fintechs and money-transfer operators to travel businesses, creator economy platforms and e-commerce marketplaces – while driving financial inclusion in even the most inaccessible markets.

Founded in 2014, TerraPay is headquartered in London, with global offices in Bangalore, Dubai, Miami, Bogota, Dar es Salaam, Kampala, Hague, Dakar, Joburg, Nairobi, Milan, Singapore and is expanding rapidly, having received funding from leading investors, including the IFC (the World Bank), Prime Ventures, Partech Africa, and Visa.