CRM Manager

We're looking for an Associate CRM manager to join our team in Barcelona to work on one of our hit mobile games.

What you'll do

• Using internal tools to configure medium to high complexity CRM events, lifecycles and campaigns;

• Working with QA to ensure error-free execution of our campaigns and lifecycles;

• Perform post-launch checks to monitor campaign performance and report any irregularities;

• Managing external communication channels to promote CRM campaigns (email & push notifications);

• Provide support and creative copy to our social media platforms.

• Preparing art briefs, writing engaging marketing copy and reviewing asset quality;

• Collaborating with other teams across the business: Dev, QA, Art, Product, Solutions, Data Science, and Customer Service to name a few.

Ad Hoc Responsibilities:

• Providing ideas for new campaign concepts;

• Suggesting areas of improvements (tools, processes, events UI & UX);

• Managing and resolving configuration issues and advancing more csophisticatedissues that require cross-team collaboration or expert knowledge

What we're looking for

• You have good technical knowledge and pay attention to detail;

• You’re passionate about gaming and want to learn more about it;

• You have some experience of marketing campaign execution or QA;

• You’re team-orientated - we achieve great results as a team, we also learn faster from one another.

• You have a good understanding how to use different communication channels to achieve best results;

• You demonstrate great written and spoken English, as interpersonal skills are essential for daily communication with our global teams in London, Barcelona and Lviv as well as our external communications with our customers.

• You have a strong sense of priorities to get things done in the most efficient way.

Desirable Requirements:

• You are keen to learn; we’re always able to learn more from those around us, while providing expertise in our own areas to others.

• You have experience using Jira and Confluence.

• You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business.

• You can apply logical thinking when managing complex tasks.

• You are super-organised.

• You are flexible and willing to work in a fast-paced environment.

• Experience in the gaming industry will be a plus.

• Experience as a CRM or LiveOps Manager will be a plus.

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

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Additional Information