Senior Associate-Cognitive AI Engineer

Job Description
Are you passionate about advancing human-AI collaboration? Join our Transformative AI team as a Cognitive Engineer and help shape the future of multimodal systems. In this role, you'll engineer solutions that extend human capabilities, ensuring interactions are efficient, safe, and intuitive across multiple modalities.
As a Senior Associate-Cognitive AI Engineer (Multimodal Systems) in the Transformative AI team, you will analyze, model, and design human-AI systems that reflect how people think and perform in complex environments. You will focus on optimizing decision-making, information flows, and human-agent interactions across voice, text, data visualization, and ambient interfaces.
Job responsibilities:

• Conduct cognitive task analyses for multimodal workflows, including voice, chat, visual dashboards, and ambient signals.
• Translate cognitive insights into system-level requirements for AI agents, decision support tools, and automation pipelines.
• Model human workload, attention, and modality-switching costs (e.g., moving between text, charts, and speech).
• Collaborate with product, design, and engineering teams to ensure multimodal systems are grounded in cognitive principles.
• Design and evaluate cross-modal decision support, determining when an AI should "speak," "show," or "stay silent."
• Develop frameworks for trust calibration and cognitive fit in multimodal human-AI teaming.
• Run simulations and user-in-the-loop experiments to test system performance across modalities.

Required qualifications, capabilities, and skills:

• Advanced degree in Cognitive Engineering, Human Factors, Applied Cognitive Psychology, Systems Engineering, or a related field.
• Proven experience in complex, high-stakes domains requiring advanced engagement.
• Deep expertise in cognitive load and modality management, human error analysis and mitigation, decision-making under uncertainty, and human-automation interaction.
• Experience evaluating multimodal AI/ML systems (voice, NLP, data visualization, multimodal agents).

Preferred qualifications, capabilities, and skills:

• Scientist-engineer hybrid with the ability to analyze human decision-making across voice, text, and visual modalities.
• Skilled at translating cognitive principles into engineering requirements for multimodal AI systems.
• Experience designing and testing multimodal systems to ensure optimal human cognition across all interaction modes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.