Senior Associate, Client Operations Support – Vilnius, Lithuania
Are you looking to kickstart your career in a dynamic team that ensures high quality services? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Senior Associate, Client Operations Support.
Western Union powers your pursuit.
Role Responsibilities
Maintain efficient working relationships with colleagues, functional departments and agent partners.
Conduct quality assessments as well as monitor Agent Services staff performance - identifying critical control points and preventive measures, corrective actions whilst also keeping the focus on objectives supporting the business strategic priorities.
Collect and analyze statistical quality and other key performance data, prepare and distribute summarized reports.
Comply with regulatory requirements when using Western Union systems and QA process in line with internal guidelines and SOX audit controls.
As Senior Associate you will coordinate and support on-site audits conducted by internal and external providers, evaluate audit findings and implement appropriate corrective actions, such as trainings, documentation updates, to assure ongoing compliance with quality standards.
Role Requirements
Good analytical and problem-solving skills.
Attentiveness to details and good organizational skills.
Strong escalation and follow-up skills to ensure effective issue resolution.
Experience with data collection, management, analysis.
Experience in Quality, Business Operations or related field.
Ability to follow instructions, procedures and deadlines.
Proactive nature and ability to work independently and within a team.
Flexibility and ability to deliver results in challenging conditions.
University/College degree would be preferable.
Full proficiency in English language, both written and verbal.
It would be an advantage to have knowledge of:
Alteryx, Power BI or other data analysis tool.
AS400, WUAMS, Sales Force and/or SharePoint databases.
WU Agent Enrolment and Maintenance processes.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 1,566 – 2,325 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-DD2
#LI-Hybrid
Estimated Job Posting End Date:
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.
Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful.
With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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