RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Burlington-based Senior Associate – Service Desk to join our IT team, so that we can deliver reliable, secure, and efficient technical support across the organization. The Senior Associate – Service Desk will provide first-line support, resolve system issues, and improve service desk operations to enhance user experience and maintain business continuity.
How You’ll Spend Your Time
- Troubleshooting hardware, software, and system issues to restore functionality and maintain a seamless user experience
- Managing onboarding, offboarding, and access provisioning in order to ensure secure and compliant user lifecycle processes
- Identifying workflow inefficiencies to improve service desk operations and increase team effectiveness
- Creating knowledge base documentation and training materials in order to reduce repeat issues and empower end users
- Monitoring systems and security controls to maintain performance, mitigate risks, and support a stable IT environment
What Kind of Things We’re Most Interested in You Having
- 3–5+ years of experience in IT support, service desk, or corporate systems environments
- Previous experience with Microsoft technologies, including Office 365, Azure, Active Directory, as well as on-premises domain administration
- Experience administering and deploying Windows servers and workstations
- Excellent communication skills, analytical and troubleshooting skills
- Desire to solve challenging technical problems
- Ability to commute to the Burlington, VT office in a hybrid work model
- A knack for working collaboratively within a fast-paced, service-oriented environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills Required
- 3-5+ years of experience in IT support, service desk, or corporate systems environments
- Experience with Microsoft technologies, including Office 365, Azure, Active Directory
- Experience administering and deploying Windows servers and workstations
- Excellent communication skills, analytical and troubleshooting skills
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
