Why This Role Matters
What You’ll Own
- End-to-End Logistics Operations: Monitor and optimise first-mile pickup, mid-mile transit, and last-mile delivery operations to ensure smooth shipment movement.
- Logistics Partner Management: Coordinate with courier and logistics partners to drive operational efficiency, timely execution, and service quality.
- Performance Monitoring: Track key metrics such as on-time pickup, delivery success rate, RTO, shipment exceptions, and SLA adherence.
- Business Reviews & SLA Governance: Conduct regular performance reviews with logistics partners, identify operational gaps, and drive corrective actions.
- Exception & Escalation Management: Proactively resolve shipment delays, damages, failed pickups, delivery issues, and other operational escalations.
- Data Analysis & Reporting: Analyse logistics data to identify trends, root causes, inefficiencies, and opportunities for improvement.
- Dashboards & MIS: Build and maintain reports and dashboards to track operational performance and support data-driven decisions.
- Cross-Functional Collaboration: Work closely with Technology, Customer Service, Warehouse, and internal Operations teams to resolve issues and improve workflows.
- Continuous Improvement: Identify opportunities to streamline processes, improve partner performance, and strengthen operational controls.
Who You Are
- Have 3–5 years of experience in eCommerce logistics, supply chain operations, courier management, or a related field.
- Understand first-mile, mid-mile, and last-mile operations and key logistics performance metrics.
- Have hands-on experience managing courier partners, monitoring SLAs, and driving performance improvements.
- Are proficient in Excel and Google Sheets, with experience using BI tools such as Power BI or Tableau.
- Can analyse operational data, identify root causes, and translate insights into actionable improvements.
- Are comfortable managing exceptions, escalations, and multiple priorities in a fast-paced environment.
- Have strong communication, negotiation, and stakeholder management skills.
- Demonstrate ownership, attention to detail, and a structured, data-driven approach to problem-solving.
Why GoKwik
Skills Required
- 3-5 years of experience in eCommerce logistics, supply chain operations, courier management, or a related field
- Understanding of first-mile, mid-mile, and last-mile operations and logistics performance metrics
- Hands-on experience managing courier partners, monitoring SLAs, and driving performance improvements
- Proficiency in Excel and Google Sheets
- Experience using BI tools such as Power BI or Tableau
- Ability to analyze operational data, identify root causes, and implement improvements
- Experience managing exceptions, escalations, and multiple priorities in a fast-paced environment
- Strong communication, negotiation, and stakeholder management skills
- Ownership, attention to detail, and a structured, data-driven approach to problem-solving
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
