Senior Associate, ACH Product Management, New Payment Rails

Job Description
Join our innovative team to lead ACH product management, driving modern payment solutions and enhancing customer trust and satisfaction.
As an ACH Product Manager Associate within the New Payment Rails team, you will spearhead initiatives aimed at modernizing payments, with a particular focus on ACH use cases to reduce fraud and boost customer trust. You will work in collaboration with cross-functional teams to optimize ACH product delivery and ensure adherence to NACHA rules..
Job Responsibilities:

• Establish new product functions and steering committees for ACH across consumer use cases.
• Serve as the go-to product owner for ACH communications across various user journeys.
• Manage Rules Program and Compliance with NACHA Rules, driving organizational changes.
• Design and build new processes to address gaps, focusing on operational enhancements.
• Direct ACH product roadmap and performance reporting, highlighting efficiency improvements.
• Lead change management across functional partners, ensuring compliance with risk and regulatory requirements.
• Maintain visibility over product timelines, monitor blockers, and liaise with stakeholders.
• Manage relationships and communications with stakeholders, including risk and compliance teams.
• Engage with partners to manage industry changes impacting the roadmap and product set.
• Coach and mentor the ACH team on best practices for resource and dependency management.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience delivering products, projects, or technology applications.
• Experience in operational management and change readiness.
• Advanced knowledge of the product development life cycle and data analytics.
• Foundational knowledge of banking payment rails: ACH, Pay by Bank, Zelle, etc.
• Collaborative mindset with the ability to work effectively with diverse teams.
• Flexibility to adapt to evolving priorities and identify improvement opportunities.
• Excellent analytical skills and ability to present fact-based recommendations.
• Experience writing user stories, epics, test cases, and business cases.
• Familiarity with JIRA Align and Agile methodologies (e.g., sprint planning).
• Strong communication and presentation skills across business and technology.
• Proven ability to work in a fast-paced environment and manage multiple dependencies.

Preferred Qualifications, Capabilities, and Skills:

• Preferred experience with payment systems and networks.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.