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The Role
Perform high-volume, detail-sensitive banking operations with strict TATs; escalate issues, drive process improvements, support stakeholders, assist in new process implementation and testing, manage projects, and ensure regulatory compliance while supporting team management.
Summary Generated by Built In
Business FunctionGroup Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.Responsibilities
- Consistently meet or exceed demanding turnaround times (TATs), regardless of workload spikes
- Escalate issues proactively
- Actively identify inefficiencies and drive process improvements independently
- Maintain output quality even during peak periods and operational stress
- Collaborate with cross-functional teams to resolve customer and stakeholders inquiries and issues
- Assist in the implementation of new processes and testing to enhance the customer experience
- Participate in continuous improvement initiatives to streamline operations and increase productivity
- Execute high-volume, detail-sensitive operational tasks with 100% accuracy, often under tight turnaround times
- Demonstrate constant coordination, persistence, and the ability to work under sustained pressure without supervision
- Ensure direct downstream impact is minimized through accurate task completion
- Adhere to all relevant policies, procedures, and regulatory requirements
- Able to work independently and provide support to the manager in managing the team
- Require to handle projects and provide update to stakeholders
- Minimum 5 years of experience in a similar role within the financial services industry
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders and colleagues
- Proficient in the use of relevant software and technology tools to perform job duties
- Ability to work under pressure and maintain a high level of attention to detail
- Demonstrated track record of meeting or exceeding performance targets
- Commitment to providing exceptional customer service and a willingness to go the extra mile
- Strong organizational and time management skills, with the ability to prioritize and multitask effectively
Location:
DBS Asia HubJob:
OperationsSchedule:
RegularEmployee Status:
Full timeSkills Required
- Minimum 5 years of experience in a similar role within the financial services industry
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Proficient in the use of relevant software and technology tools to perform job duties
- Ability to work under pressure and maintain a high level of attention to detail
- Demonstrated track record of meeting or exceeding performance targets
- Commitment to providing exceptional customer service and willingness to go the extra mile
- Strong organizational and time management skills, with the ability to prioritize and multitask effectively
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The Company
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
