Lead enterprise-scale AI and Generative AI delivery programs, driving measurable business outcomes across clients. Own end-to-end execution, stakeholder engagement, and solution scaling, while shaping AI-led transformation journeys.
This role combines delivery leadership, client advisory, and AI expertise, with accountability for program success, growth, and team excellence.
ResponsibilitiesDelivery Leadership
- Own end-to-end delivery of AI/GenAI programs across multiple accounts
- Drive timely, high-quality execution with clear business outcomes (revenue, cost, efficiency)
- Establish delivery governance, KPIs, and performance tracking
Program & Portfolio Management
- Manage a portfolio of AI initiatives (GenAI, automation, advanced analytics)
- Lead program planning, risk management, and cross-functional alignment
- Ensure scalable delivery using Agile, MLOps, and LLMOps practices
Client & Stakeholder Management
- Act as a trusted advisor to senior client stakeholders
- Translate business problems into AI-led solutions and execution roadmaps
- Drive client satisfaction, retention, and growth
AI Solution Oversight
- Guide teams on LLM-based applications, RAG architectures, and agentic workflows
- Ensure solutions meet enterprise standards (scalability, security, governance)
- Promote use of reusable assets and accelerators
Business Growth & Pre-Sales
- Support AI solutioning for large deals and strategic bids
- Partner with sales to develop value propositions and proposals
- Identify expansion opportunities within accounts
Team Leadership
- Build and lead high-performing AI teams (architects, data scientists, engineers)
- Mentor leaders and drive capability development in GenAI
- Foster a culture of ownership, innovation, and delivery excellence
- 12–15 years in AI/Analytics delivery, consulting, or digital transformation
- Proven experience managing end-to-end delivery of enterprise-scale programs
- Strong exposure to Generative AI (LLMs, RAG, AI automation)
- Experience working with enterprise clients and senior stakeholders
- Solid understanding of cloud ecosystems (AWS / Azure / GCP)
- Track record of leading teams and driving multi-program execution
Skills Required
- 12-15 years in AI/Analytics delivery, consulting, or digital transformation
- Proven experience managing end-to-end delivery of enterprise-scale programs
- Strong exposure to Generative AI (LLMs, RAG, AI automation)
- Experience with MLOps and LLMOps practices for scalable delivery
- Experience working with enterprise clients and senior stakeholders
- Solid understanding of cloud ecosystems (AWS, Azure, GCP)
- Track record of leading teams and driving multi-program execution
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
