Ciklum is looking for a Senior Artificial Intelligence/Machine Learning Engineer to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Artificial Intelligence/Machine Learning Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
- Design and build identifier extraction and intent detection (DOI, ISSN, ISBN, title) for free-text requests using Azure OpenAI within Kore.ai flows
- Build an evaluation set from 200 to 300 labelled historic requests and produce an accuracy report
- Define prompts, guardrails, confidence thresholds and fallback to human routing
- Work with the conversation designer on structured intake and deflection logic
- Connect model outputs to the Snowflake coverage check and the ticket routing rules
- Support SIT and UAT, triage model defects and tune performance
- Document the model design, PII handling and monitoring for handover
- Contribute to demos, design reviews and the Cycle 1 learning report
Requirements:
- 5+ years in AI/ML engineering, including 2+ years building production LLM solutions
- Hands-on experience with Azure OpenAI or similar, covering prompt engineering, structured outputs and entity extraction
- Proven ability to build evaluation sets and measure precision, recall and accuracy
- Experience with conversational AI platforms (Kore.ai preferred; Boost.ai, Dialogflow or similar also relevant)
- Python, REST APIs and working knowledge of SQL and Snowflake
- Understanding of PII, GDPR and responsible AI practice
- Strong English, and able to explain model behaviour to non-technical stakeholders
- Nice to have: contact centre automation experience, or knowledge of bibliographic metadata
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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Skills Required
- 5+ years of experience in AI/ML engineering
- 2+ years of experience building production LLM solutions
- Hands-on experience with Azure OpenAI or similar, including prompt engineering, structured outputs, and entity extraction
- Experience building evaluation sets and measuring precision, recall, and accuracy
- Experience with conversational AI platforms such as Kore.ai, Boost.ai, or Dialogflow
- Proficiency in Python and REST APIs
- Working knowledge of SQL and Snowflake
- Understanding of PII, GDPR, and responsible AI practices
- Strong English communication skills and ability to explain model behavior to non-technical stakeholders
- Contact center automation experience or knowledge of bibliographic metadata
What We Do
Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. The company is headquartered in London and has software development centres and branch offices in the United States, Spain, Switzerland, Denmark, Israel, Poland, Ukraine, Czech Republic, Slovakia, Romania, UAE and Pakistan. Ciklum builds tailored digital solutions that leverage emerging technologies for such clients as Just Eat, Flixbus, Metro Markets, EFG International, Zurich Insurance, Lottoland and others. For more information about us visit www.ciklum.com
