Ciklum is looking for a Senior Artificial Intelligence/Machine Learning Engineer to join our team full-time in Canada .
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
We are placing senior AI engineers to design and deliver production agentic AI systems for an enterprise client. You will build autonomous agents on the client’s existing enterprise AI stack. Glean is the agent platform and OpenAI / GPT Enterprise provides the reasoning layer, deployed on AWS or GCP. This is hands-on build work. You own agents from design through production, monitoring, and iteration.
You approach agents as production software. You work in terms of triggers, retrieval, reasoning steps, actions, permissions, evaluation, and observability, and you know how to make an agent reliable, secure, and maintainable at enterprise scale.
Responsibilities:
- We are placing senior AI engineers to design and deliver production agentic AI systems for an enterprise client. You will build autonomous agents on the client’s existing enterprise AI stack.
- Glean is the agent platform and OpenAI / GPT Enterprise provides the reasoning layer, deployed on AWS or GCP. This is hands-on build work. You own agents from design through production, monitoring, and iteration.
- You approach agents as production software. You work in terms of triggers, retrieval, reasoning steps, actions, permissions, evaluation, and observability, and you know how to make an agent reliable, secure, and maintainable at enterprise scale.
Requirements:
Agentic AI and LLM
- 3+ years building with LLMs in production systems that real users depend on
- Hands-on experience designing agentic workflows: tool and function calling, retrieval-augmented generation (RAG), multi-step orchestration, and memory
- OpenAI / GPT Enterprise. Deep practical experience with the OpenAI API and GPT Enterprise: model selection, prompt engineering, structured outputs, function calling, cost and latency tuning, and data-handling controls
- Strong prompt-engineering discipline and an evaluation-first approach. You measure agent quality with evals rather than by inspection
- Glean is required. Direct, hands-on production experience with the Glean platform: Agent Builder, Apps, Actions, Model Hub, connectors, and permission-aware retrieval. This is a non-negotiable requirement for the role
- Working knowledge of enterprise search and RAG architecture on Glean: indexing, connectors, retrieval quality, and runtime permission enforcement
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Now expanding across Canada, we’re looking for talented professionals to strengthen our North American footprint. Join us to innovate at scale and deliver world-class solutions to global clients.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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Skills Required
- 3+ years building LLM-powered production systems used by real users
- Hands-on experience designing agentic workflows with tool and function calling, RAG, multi-step orchestration, and memory
- Deep practical experience with the OpenAI API and GPT Enterprise, including model selection, prompt engineering, structured outputs, function calling, cost and latency tuning, and data-handling controls
- Strong prompt-engineering discipline and evaluation-first approach using agent quality evaluations
- Direct, hands-on production experience with the Glean platform, including Agent Builder, Apps, Actions, Model Hub, connectors, and permission-aware retrieval
- Working knowledge of enterprise search and RAG architecture on Glean, including indexing, connectors, retrieval quality, and runtime permission enforcement
What We Do
Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. The company is headquartered in London and has software development centres and branch offices in the United States, Spain, Switzerland, Denmark, Israel, Poland, Ukraine, Czech Republic, Slovakia, Romania, UAE and Pakistan. Ciklum builds tailored digital solutions that leverage emerging technologies for such clients as Just Eat, Flixbus, Metro Markets, EFG International, Zurich Insurance, Lottoland and others. For more information about us visit www.ciklum.com
