Senior Article Content Operations Manager (all genders)

THE ROLE & THE TEAM

We are looking for a Senior Article Content Operations Manager in Article Management (all genders) to steer the article onboarding and quality management vendor network and solve individual support requests from internal and external stakeholders.

You get the chance to influence an essential part of the Zalando platform and be involved in making the Article Management strategy a reality over the next few years. 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You’ll steer the article onboarding and quality management of our external vendor network and own the internal and external reporting on performance KPIs

• You’ll manage the vendor task queues and maintain the connected tools to ensure a best possible gapless article onboarding flow from end to end

• You’ll take in and solve high priority support  requests from internal and external stakeholders via tickets, email and chat

• You’ll plan and take part of the incident on-duty rotation of the team to ensure 24x7 article onboarding operations uptime

• You’ll act as functional lead of a team of article content operators and own the full spectrum of outsourced tasks including process optimizations and reporting

• You’ll drive process improvements and find outsourcing opportunities to transform operational processes where needed

WE’D LOVE TO MEET YOU IF

• You bring a diligent and planning mindset that keeps easily the overview

• You possess expertise in operations management and problem-solving, and can seamlessly execute operational processes based on gained knowledge.

• You are comfortable with numbers, you proactively use data to identify root causes and understand problems. Swift use of Google Sheets and knowledge of SQL is a strong plus.

• You have experience in working in an operations environment: you speak the language of business but understand the operational implications and can collaborate effectively with colleagues of vendor management, quality management and partner-facing teams

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion