4 Days in the office from any of our locations in RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ and couple other locations
Role is not relocation eligible.
At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role and make an impact! By leveraging your technical skills and thirst for innovation, you will produce technologies that will ensure Citizen’s market leadership.
We are currently seeking a Solutions Architect who combines technical expertise with strategic thinking to design and deliver scalable, secure, and high-performing solutions leveraging Microsoft 365, Power Platform, and modern integration technologies. This role is ideal for someone who is well-rounded in the M365 tools and products, understands endpoint management (including mobile), and thrives in a collaborative environment where they can influence strategy, mentor teams, and rolling up their sleeves to ensure successful delivery and helping others succeed.
Key Responsibilities
Solution Design: Identify and deliver outcomes that meet business and technical requirements while balancing objectives and constraints.
Rapid Prototyping: Apply rapid prototyping to validate design concepts, engage stakeholders early, and reduce delivery risk through iterative development.
Collaboration & Mentorship: Partner with product owners, scrum masters, and managers to align on goals, mentor colleagues, assist in road map development, and clarify architectural concepts.
Delivery Support: Provide guidance and occasional hands-on involvement to ensure successful implementation.
Continuous Improvement: Evaluate emerging technologies and recommend adoption where appropriate.
Qualifications
Education & Experience
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
2–5 years in IT solution design or architecture roles, with at least 1–2 years working with Microsoft technologies.
Technical Expertise
Knowledge of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Teams phone) and governance.
Experience with Power Platform usage, Administration and governance frameworks to control the platform (Power Apps, Power Automate, Power BI, Copilot studio, environments).
Proficiency in API design and integration (REST, JSON, Microsoft Graph) and data integration tools.
Infrastructure as Code: Experience with Terraform for provisioning and managing cloud resources.
Endpoint Management Skills: Proficient in utilizing tools such as Microsoft Endpoint Manager (Intune) and managing a variety of operating systems. Experienced in Windows administration, Virtual Desktop Infrastructure (VDI) solutions including Citrix and Azure Virtual Desktop (AVD), Mac OS and Jamf as well as mobile device management.
Understanding of networking, security, and compliance in regulated industries to apply to designs.
Understanding of AWS, Azure, and GCP cloud environments
Understanding of Azure Active Directory / Entra ID, identity management, and SSO.
Over familiarity with DevOps practices and CI/CD pipelines.
Knowledge of data modeling and governance best practices.
Soft Skills
Ability to translate business requirements into technical solutions.
Strong communication and stakeholder engagement skills.
Ability to mentor and support delivery teams when needed.
Problem-solving mindset with attention to scalability and performance.
Key Success Metrics
Strategic Alignment: Roadmaps and designs align with enterprise architecture and business priorities.
Solution Quality: Solutions meet performance, security, and compliance standards with minimal rework.
Delivery Timeliness: Architectural deliverables completed on schedule to support project timelines.
Stakeholder Satisfaction: Positive feedback from business and technical teams on solution design and collaboration.
Mentorship Impact: Delivery teams demonstrate improved capability and confidence through your guidance.
Innovation Contribution: Proactive recommendations for new tools, patterns, or practices that improve efficiency and scalability.
Pay Transparency
The salary range for this position is $ 111,803 – 167,704 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field
- 2-5 years in IT solution design or architecture roles
- 1-2 years working with Microsoft technologies
- Knowledge of Microsoft 365 services and governance
- Experience with Power Platform usage, Administration and governance frameworks
- Proficiency in API design and integration (REST, JSON, Microsoft Graph)
- Experience with Terraform for managing cloud resources
- Proficient in Microsoft Endpoint Manager (Intune) and managing operating systems
- Understanding of networking, security, and compliance in regulated industries
- Understanding of AWS, Azure, and GCP cloud environments
- Understanding of Azure Active Directory / Entra ID and identity management
- Familiarity with DevOps practices and CI/CD pipelines
- Knowledge of data modeling and governance best practices
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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