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Key Responsibilities
Incident & Problem Management
- Lead major incident (MI) bridges and restore service with minimum business impact.
- Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own technical RCAs, drive long‑term and systemic remediation.
- Identify recurring failure patterns and risks.
Reliability Engineering
- Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
- Tune JVM parameters, analyze thread/heap dumps, and improve performance.
- Influence application architecture for fault tolerance, scalability, and recoverability.
- Validate DR readiness, failover behavior, and resilience testing outcomes.
Change, Release & Risk
- Provide technical approval and risk assessment for high-risk changes.
- Enforce operational readiness for new apps and major releases.
- Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
- Build advanced automation using Shell/Python/PowerShell.
- Develop frameworks for health validation, automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve MTTR.
Leadership & Mentorship
- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
- Strong knowledge of application architecture, distributed systems, and middleware.
- Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in regulated production environments.
Soft Skills
- Strong technical leadership and decision‑making.
- Clear communication during high‑pressure incidents.
- Ownership mindset and business awareness.
Experience & Education
- 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor’s degree in Computer Science/Engineering or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).
Working Conditions
- On‑call and after‑hours support as required.
- Fast‑paced environment with multiple priorities.
- Hybrid working model
Skills Required
- 7–12+ years of experience in application reliability, production support, SRE, or platform operations
- Bachelor’s degree in Computer Science, Engineering, or equivalent
- Strong knowledge of application architecture, distributed systems, and middleware
- Java expertise, including JVM internals, garbage collection, memory management, thread and heap dump analysis, and performance tuning
- .NET expertise, including CLR internals, garbage collection, memory management, thread and dump analysis, and application performance tuning
- Strong Unix/Linux knowledge and networking fundamentals
- Advanced scripting with Shell, Python, PowerShell, or VBScript
- Advanced SQL and database knowledge
- Experience with Autosys or an equivalent scheduler
- Hands-on experience with Splunk, AppDynamics or Dynatrace, ELK, Grafana, and Prometheus
- Experience leading major incidents, conducting deep root-cause analysis, and managing change and release readiness
- Experience with disaster recovery and resilience engineering
- Experience in regulated production environments
- ITIL, cloud, or industry certifications
- Banking or financial domain experience
Ensono Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ensono and has not been reviewed or approved by Ensono.
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Leave & Time Off Breadth — Time off provisions include unlimited PTO, paid volunteer time, and a formal sabbatical program. These offerings provide flexibility for rest, community service, and extended renewal.
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Retirement Support — Retirement support includes a 401(k) with company match as part of the core package. This adds long‑term financial value alongside day‑one eligibility for other coverage.
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Parental & Family Support — Family‑forming coverage and paid parental leave are explicitly included, with adoption and surrogacy reimbursement. These benefits support diverse paths to growing a family.
Ensono Insights
What We Do
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS & Azure
Why Work With Us
Our culture is collaborative & results-driven. Curiosity, passion, honesty & reliability are values we live by. Career & professional development is encouraged through promotions, learning opportunities, Ensono University - eTalks, training academies, paid tuition and study leave, quarterly Innovator Awards. Thinking Thursdays (no meetings 8 to 12)
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