Senior Applications SME

Location: Hybrid, 1 day a week onsite Tysons Corner, VA
Clearance: Active Secret or Above
Job Type: Full-time
Target Salary Range*: $130,000 - $140,000

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

The Senior Subject Matter Expert on the Applications Team serves as the lead authority on enterprise collaboration tools, providing strategic guidance, advanced configuration, and technical expertise for Atlassian Data Center applications, IBM DOORS, and other critical COTS platforms. This role drives standardization, integration, and automation of tool usage across the enterprise, ensuring alignment with organizational workflows, accessibility standards, and security requirements. Working within an Agile/SAFe environment, the Senior Subject Matter Expert also supports plugin development, performance optimization, and user training to enhance tool adoption and efficiency.

• Lead the configuration, extension, and enterprise integration of Atlassian Data Center applications, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, and Crowd.
• Design standardized workflows, permission schemes, issue types, and automations that promote consistency and traceability across enterprise projects.
• Interface with REST APIs and Atlassian APIs to integrate COTS platforms with other enterprise systems and enhance tool functionality.
• Collaborate with systems engineers, DevOps staff, and product owners to ensure cohesive integration and performance of CTP applications.

• Develop and execute scripts using Groovy, Python, and similar tools to automate workflows, reports, and administrative functions across Jira and Confluence.
• Utilize Jira Query Language and scripting tools to create custom dashboards, reports, and workflow optimizations.
• Support Jira Service Management backend configurations, including Assets Query Language for asset management.
• Enforce enterprise usage models.

• Implement and maintain advanced plugin functionality, ensuring compatibility and enhanced performance across COTS tools.
• Provide database-level support for PostgreSQL, including direct queries and updates to Atlassian application databases for troubleshooting and maintenance.
• Support tool upgrades, release coordination, and post-upgrade testing to minimize downtime and ensure system stability.

• Conduct Section 508 compliance testing for new features, plugin updates, and core applications to ensure accessibility compliance.
• Produce and maintain technical documentation, including FISMA/ATO materials and end-user guides, ensuring clarity and compliance.
• Deliver training sessions and support initiatives to enhance user proficiency, enforce enterprise standards, and increase adoption of COTS tools.

• 10+ years of experience in enterprise application configuration, systems integration, or collaboration platform support, with emphasis on Atlassian products. [Required]
• Experience leading user training and stakeholder engagement.

• Excellent verbal and written communication skills.
• Advanced configuration and technical expertise with Atlassian Data Center applications, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, and Crowd.
• Technical expertise with IBM DOORS and other critical COTS platforms.
• Ability to drive standardization, integration, and automation of enterprise collaboration tool usage.
• Ability to align tool usage with organizational workflows, accessibility standards, and security requirements.
• Ability to support plugin development, performance optimization, and user training within an Agile/SAFe environment.