Job Summary
Job Description
What Is the Opportunity?
In this role you will be leading a team of Salesforce and Mulesoft professionals to deliver cutting edge features to our Financial Advisors. As part of the team, you will be an active member in our Salesforce Center of Excellence, which works closely with Salesforce to drive roadmap items and are regularly highlighted in their various conferences. You will be responsible for delivering and driving Advisor Desktop (Salesforce) initiatives, delivering roadmap & strategy, and supporting the components. Demonstrate the ability to manage a team to generate independent ideas and work effectively within a global team to rapidly implement solutions and deliver production quality-based solutions that are highly supportable and maintainable.
What will you do?
- Act as the main technical point of contact for the US Wealth Management Salesforce platform to make sure it is adhering to the RBC technical standards.
- Key contributor in the creation of technical strategy for the Advisor Desktop platform.
- Manages all aspects of implementation planning, coordination, support and maintenance.
- Effectively communicates and builds rapport with team members, stakeholders, and interface groups using a variety of techniques and collaboration from initiation to close.
- Provides direction, expertise, feedback, coaching and development to build the capability of the staff.
- Manages all aspects of implementation planning & coordination for all vendor releases (technology upgrades, non-RBC & RBC initiated enhancements, etc.):
- Understand and develop strategic roadmap to support business strategy and growth plans.
- Acts as primary IT liaison and RBC advocate to third parties ensuring decisions/actions are in the best interest of RBC and escalates as appropriate.
What do you need to succeed?
Must Have
- 10+ years' experience of professional and relevant leadership experience
- 5+ years Salesforce Developer and Administration experience (org size over 2000 users)
- Strong knowledge of Sales and Service Cloud
- Experience with Salesforce Automation tools as Process Builder, Visual Flows, Approval Processes
- Professional with experience on large projects/programs with multiple applications with multiple interfaces and/or 3rd parties
Nice to Have
- Bachelor’s degree in related field or equivalent experience
- Certifications - Salesforce Certified Admin, Salesforce Developer 1 and 2 (401 or 501)
- Integration tools & techniques (Mulesoft, ESBs, Orchestration, SOA, XML, JSON, SOAP, REST, etc)
- Understanding of Apex and Lightning Web Components
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#LI-POST
#TechPJ
Job Skills
Application Integrations, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Programming Languages, Software Development Life Cycle (SDLC), System Applications
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-05-21
Application Deadline:
2024-11-01
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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