Senior Application Systems Analyst (iCIMS, PandaDoc)

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Job Summary / Purpose:

The Senior Application Systems Analyst is responsible for the support of software solutions that provide the framework for key business functions of their clients. This individual will be responsible for understanding both technical and business concepts and must be able to communicate those concepts to internal users. The Applications Systems Analyst will be responsible for defining system objectives and features, analyzing business requirements, performing impact analysis, and working with all involved parties to ensure the solution meets the needs of the client. Additional responsibilities will include performing second and third level support including integrations, management of vendor product releases, configuration, testing and implementation of upgrades. The Senior Applications Systems Analyst will create and maintain all associated user documentation in the form of application, configuration and training guides.

Essential Duties and Responsibilities:

• Effectively manage and meet stakeholders’ priorities and expectations while assuming the role of a subject matter expert through deep intellectual curiosity and drive to learn. 

• Utilize strong analytical skills and expanding subject matter expertise to interpret customer business needs and changing requirements for impact analysis into application and operational changes.

• Responsible for performing internal system configuration and changes to improve process and align with system updates.

• Assist in process and workflow analysis as needed to improve system utilization and user productivity.

• Participate in the development of test plans and use cases that accurately describe business requirements.

• Provide second level application support by participating in the identification, troubleshooting, and resolution of application issues. Assures follow-through on reported problems to final resolution.

• Participate in the application release process fulfilling the role as subject matter expert, conduct testing, locate potential problems, and solve them in an efficient manner.

• Support general business needs, as required.

Required Skills, Education and Certifications:

• Demonstrate an increased level of technical skills in one or more specific platforms.

• Experience with one or more programming languages, administrative or software configuration capabilities.

• Strong knowledge of subject-specific technologies such as iCIMS, Workday, or other ATS platforms is required.

• Strong knowledge of technologies such as PandaDoc, Docusign or other e-signature platforms is required.

• Excellent verbal and written communication skills and ability to discuss technical issues with non-technical audiences. 

• Excellent analytical skills, exhibits good judgment, and problem solving abilities.

• Knowledge of project management tools such as Jira and Confluence.

• Strong time management skills.

• Self-starter and team player who excels at building trusting relationships.

• Skilled at working effectively with cross functional teams in a matrix organization.

• Strong attention to detail. 

Preferred Skills, Education and Certifications:

• 3+ years of experience or relevant experience with growing responsibilities

• Bachelor’s degree in computer science, or similar field or equivalent years of work experience

• Superb time management and multitasking skills

• Experience and knowledge of the Home Care/Personal Care market and industry.

Physical Requirements:

• Ability to travel approximately up to 10% of the time

• Ability to lift and carry up to 15-20 pounds

• Ability to sit, stand and walk for prolonged period of time throughout the work day

• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Salary range: $106k- $133k/yr (based on experience)

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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