Senior Application Support

Reposted 10 Days Ago
Be an Early Applicant
House, MS, USA
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
The Senior Application Support Specialist will maintain and support applications, optimize business processes, and collaborate with IT and end-users. Responsibilities include performance optimization, troubleshooting, and working within Agile and DevOps methodologies.
Summary Generated by Built In

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Application Specialist 
The primary responsibility of the Senior Application Specialist is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.including the peripheric solutions. Further development of process including the development of scripts is also part of the scope. 
The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs.
The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification
• Maintenance and support of the Applications landscape including reporting 
solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in 
collaboration with other business teams to deliver best in class customer 
experiences
• Ensure the application support included front end, middle ware and back-end 
system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development,
enhancement. 

Skills Required
• A minimum of 5 or more years' experience in the field of IT application support, in financial sector. 
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or 
engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage 
• Experience in tolls like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting 
applications like Abacus. 
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience 
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German 
and/or French advantageous
 

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Skills Required

  • 5 or more years' experience in IT application support in financial sector
  • Experience in Change and Release Management
  • Knowledge in Core Banking solution like Olympic Banking System
  • Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus
  • Experience with ticketing tools like Service Now
  • Capacity to understand/create scripting (Linux/Solaris, PowerShell)
  • Experience in SQL / PL SQL
  • Experience in FTP, SFTP solutions
  • Process design and implementation experience
  • Fluent communication skills in English

Apex Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apex Group and has not been reviewed or approved by Apex Group.

  • Flexible Benefits Flexible benefits are positioned as being tailored by country, with localized packages and perks that can differ by jurisdiction. Mobility options such as the JUMP program add a non-cash element that can increase the perceived total rewards value for those who can access it.
  • Wellbeing & Lifestyle Benefits Wellbeing support is described as including EAPs, mental-health workshops, mentoring support, and local lifestyle perks like gym or cycle-to-work schemes. These offerings broaden the benefits mix beyond purely financial rewards.
  • Retirement Support Retirement support is described in at least one jurisdiction as including an employer match structure and an additional automatic contribution after tenure. This can strengthen the non-salary portion of total compensation where offered.

Apex Group Insights

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The Company
7,423 Employees
Year Founded: 2003

What We Do

We are a single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world. Established in Bermuda in 2003, we have continually disrupted the industry through our investment in innovation and talent. Today, we set the pace in fund and asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. As a pioneering data and fintech-enabled company, we are a disruptor driving digital tools into fund and asset servicing. However, our vision to drive positive change extends beyond the industry. The Apex Foundation, a not-for-profit entity, is our passionate commitment to empower sustainable change

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