Application Support Engineer

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed. 
Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we’re shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We are seeking an Application Support Engineer with prior experience in an application support role to join our team and help ensure the stability, efficiency, and continuous improvement of our production environment. In this role, you will take ownership of resolving complex production incidents, identifying root causes, and collaborating with multiple teams to enhance the performance and reliability of our systems. You will be instrumental in supporting our loan handling software and related applications, which serve customers across 10+ countries, while driving operational excellence and delivering exceptional user experiences.

This role is perfect for someone who enjoys problem-solving, thrives in a collaborative environment, and has a strong technical foundation—particularly in Microservices, APIs, SQL and analyzing and troubleshooting logs using tools like Kibana. Familiarity with RabbitMQ and Kafka is beneficial, and while our applications are primarily cloud-based (e.g., on Azure), deep knowledge of the hosting platform is not essential.

Your focus:

• Analyze, troubleshoot, and resolve complex business process incidents related to technical and process issues.
• Take ownership of critical production incidents, coordinating effectively with Business, Backoffice, and Development teams.
• Set up and optimize application and process monitoring using appropriate tools to proactively prevent production issues.
• Lead root cause analyses and contribute to the problem management process to enhance system stability.
  Troubleshoot technical issues, assign priorities, and escalate problems where necessary.
• Create and maintain comprehensive documentation for business processes and system workflows.
• Actively participate in projects, business analysis, development lifecycle processes, and testing of hotfixes.
• Monitor post-deployment activities to ensure production environment stability.
• Mentor and provide training to junior team members.

Required skills & qualifications:

• Prior experience in a business/application support or related engineering role.
• Strong understanding of the IT development lifecycle and Agile methodologies.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Ability to manage and prioritize parallel tasks while addressing ad-hoc requirements.
• Exceptional verbal and written communication skills with a collaborative, team-oriented approach.
• Capability to work independently with minimal supervision in a fast-paced environment.
• Experience in the Banking/Financial Services industry, with knowledge of onboarding processes and payment systems is highly advantageous.
• Hands-on experience with tools such as Kibana, JIRA, Confluence and Grafana.
• Familiarity with APIs and microservices architecture.
• SQL knowledge, with the ability to write and optimize simple queries and perform data analysis is welcome.
• Familiarity with Kafka and RabbitMQ, with a basic understanding of message brokering and real-time data streaming, is an advantage.
• Experience with Workday is an advantage.
  

We offer:

At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.
• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.
• Extra Time to Recharge – enjoy 4 paid sick days per year to rest and recover when you need it.
• Stay Active – access to the MultiSport card to support your fitness and wellness goals.
  
• Healthy Snacks – enjoy fresh fruit and refreshments at the office.
• Mental Wellbeing Support – complimentary psychological counselling services to support your mental health.
• Company-provided laptop – for both professional and personal use, available for you to keep after 5 years.

The minimum salary is 2,200 EUR gross monthly but will be higher if you are a senior candidate. Our final offer to you will be set up fairly, considering your skills and experience.

* Kindly note this role is for direct applications only. Currently we do not accept agency candidates for this position.

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