Key Responsibilities
- Web Application Support: Provide technical expertise and support for StarCompliance web applications, acting as the primary point of contact for highly technical issues undertaking troubleshooting and issue resolution.
- Microsoft SQL Expertise: Utilize deep knowledge of Microsoft SQL Server, using SQL Server Management Studio (SSMS) and Profiler, to analyze, optimize, and troubleshoot database performance issues.
- Azure Environment Support: Collaborate with development and operations teams to support and monitor Azure environments, leveraging tools such as Application Insights for performance monitoring and proactive issue identification.
- IIS Management: Configure, monitor, and maintain Internet Information Services (IIS) to ensure optimal performance and reliability of web applications.
- Incident Management: Investigate and resolve complex technical incidents related to web application functionality, performance, and infrastructure components.
- Documentation and Knowledge Sharing: Create and maintain technical documentation, guidelines, and best practices for web application support and troubleshooting processes.
- Leadership: Operate as a lead analyst to a team of likeminded technical analysts, providing guidance, mentoring, and technical expertise to ensure the team's success and professional growth.
- Collaboration: Work closely with cross-functional teams, including client services, infrastructure, and development, to ensure seamless integration and continuous improvement of web applications.
Required Skills, Knowledge/Experience
- Deep Technical Expertise: Extensive experience supporting web applications at a Windows server level, with a strong understanding of hosted application within IIS and Azure environments.
- Database Expertise: Strong understanding of Microsoft SQL (SSMS) and experience with database management and T-SQL querying including identifying and improving performance bottlenecks.
- Application Monitoring Experience: Proven experience implementing and utilizing application monitoring tools such as Application Insights (or similar) to capture and analyze application metrics, performance data, and error logs. Previous exposure to Kusto Query Language (KQL) experience is preferred.
- Problem-Solving Skills: Proven ability to independently analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner, leveraging application monitoring data.
- Strong Communication: Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
- Leadership Abilities: Previous experience in a lead or supervisory role, with the ability to motivate and guide a team of technical analysts.
- Collaboration and Teamwork: Demonstrated ability to work effectively in a cross-functional team environment, fostering collaboration and knowledge sharing.
- Detail-Oriented: Strong attention to detail and the ability to prioritize tasks effectively while managing multiple competing priorities.
- Continuous Learning: A passion for staying up to date with the latest technologies and industry trends related to web application support and cloud computing.
Top Skills
What We Do
StarCompliance is the world's leading provider of compliance software to the global financial industry. Our clients include asset managers, broker-dealers, private equity firms, insurance providers, investment banks, and diversified financial institutions. Our scalable, easy-to-use solutions provide a 360-degree view of employee and business activity to help firms monitor and reduce risk, meet regulatory obligations, gain efficiencies, and drive employee adoption.
Our Employee Conflicts of Interest suite provides clients a single place for monitoring and mitigating potential employee conflicts, covering: personal trading activity; insider trading; private investments, gifts and entertainment spending; outside business activities; and political donations. The STAR Mobile app supports personal trading pre-clearance requests and gifts and entertainment spending submissions, and allows compliance officers and employee supervisors to review and approve those requests and submissions on-the-go. Compliance Control Room centralizes all firm deal-related activity—automatically surfacing critical data that might otherwise be missed—and allowing for easier conflict searches, so deals can be cleared faster and with greater confidence.
