Senior Application Support Engineer / Site Reliability Engineer
The Impact You Will Have in This Role
As a Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support cross-border equity and debt trade processing and settlement.
Leveraging Site Reliability Engineering (SRE) principles, you will support a portfolio of 40+ mission-critical applications across a modern ecosystem of AWS, OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms.
Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.
Your Primary Responsibilities:
Production Reliability & Incident Management
- Ensure the availability, stability, and performance of mission-critical applications.
- Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
- Drive preventative solutions that improve resiliency and reduce recurring issues.
Operational Excellence & Resiliency
- Support application recovery, failover, disaster recovery (DR), and business continuity activities.
- Maintain operational readiness across a portfolio of enterprise applications.
- Support critical processing schedules and service-level commitments.
Change, Release & Automation
- Support application deployments, releases, and vendor upgrades.
- Drive automation initiatives that improve efficiency and reduce operational risk.
- Enhance monitoring, alerting, observability, and operational tooling.
Collaboration & Governance
- Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
- Support audit, risk, compliance, and operational control requirements.
- Build strong partnerships across globally distributed teams to drive continuous improvement.
Qualifications
- Bachelor’s degree preferred or equivalent practical experience
- 6–8 years of experience supporting enterprise applications in complex production environments
Shift information –
Second Shift (EST)
- Monday – Friday
- 3:00 PM – 11:00 PM EST
Talents Needed for Success:
Core Technologies
- Java/J2EE
- Oracle, SQL, DB2
- IBM MQ, Kafka
- Splunk, Grafana, AutoSys
- ServiceNow and ITIL
- Linux/Unix
- AWS
Required Experience
- Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
- Experience supporting enterprise-scale, distributed applications in production environments.
- Experience with cloud technologies and modern infrastructure platforms.
- Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
- Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
- Strong troubleshooting, analytical, and problem-solving skills.
Preferred skills
- Kafka and event-driven architecture experience.
- Mainframe exposure (JCL, batch processing, job monitoring).
- Python or other scripting languages.
- Financial Services, Capital Markets, or Securities Processing experience.
- AI-driven automation or operational efficiency initiatives.
- Enterprise integration and distributed processing platforms.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamServes as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
Skills Required
- Bachelor's degree or equivalent practical experience
- 6-8 years supporting enterprise applications in complex production environments
- Strong understanding of Site Reliability Engineering (SRE) principles
- Experience supporting enterprise-scale, distributed production applications
- Experience with cloud technologies and modern infrastructure platforms (AWS)
- Experience with Java/J2EE
- Experience with Oracle, SQL, DB2
- Experience with messaging and middleware (IBM MQ, Kafka, IIB)
- Experience with monitoring, logging, and observability tools (Splunk, Grafana)
- Experience with scheduling and runbook tools (AutoSys) and ITSM (ServiceNow, ITIL)
- Experience with Linux/Unix operating systems
- Exposure to container platforms (OpenShift, Kubernetes, Docker)
- Strong troubleshooting, analytical, and problem-solving skills
- Kafka and event-driven architecture experience
- Mainframe exposure (JCL, batch processing, job monitoring)
- Python or other scripting languages
- Financial services, capital markets, or securities processing experience
- Experience with AI-driven automation or operational efficiency initiatives
- Experience with enterprise integration and distributed processing platforms
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
