Senior Application Support Analyst

Title

 Are you ready to lead the charge in tech excellence? Altron Digital Business Software Engineering is seeking a visionary Senior Application Support Analyst to spearhead our support initiatives and drive innovation! This is your opportunity to shape the future of software support, where your expertise will be the cornerstone of our digital success. 

As our tech maestro, you'll lead the charge in evaluating and swiftly resolving complex software challenges across front-end and back-end systems; Provide advanced technical support and strategic guidance for mission-critical applications; Orchestrate on-call support operations, ensuring round-the-clock excellence; Drive continuous improvement initiatives and mentor junior team members; Collaborate with cross-functional teams to optimize application performance and resolve critical incidents; Oversee and enhance the performance of our software applications, including cutting-edge cloud-based solutions and infrastructure 

If you're a tech virtuoso with a passion for problem-solving, a knack for leadership, and a drive to push the boundaries of what's possible in digital business, this role is your canvas. Join us and become the architect of our tech support future! 

• Participate in complete lifecycle of complex support issues from logging to resolution 
• Participate in cloud strategy implementation and optimization initiatives  
• Collaborate with business stakeholders and development teams to ensure robust, prioritized solutions 
• Drive process optimization and service improvements 
• Exposure and experience with monitoring tools such AppDynamics / Dynatrace/ Elastic / Kibana / Grafana and Prometheus. 
• Conduct specialized investigations on data integrity between applications 
• Extract and analyse complex application and system support data 
• Understand and advise on client's business processes and requirements 
• Propose and implement configuration changes 
• Oversee cloud security and compliance efforts  
• Drive cloud cost optimization and resource management  
• Address advanced customer business and technical queries 
• Lead customer support meetings and improvement initiatives 
• Mentor and train junior analysts and support teams 
• Participate in escalation standby schedule and handle significant events 
• Architect and implement complex cloud solutions to resolve critical business issues  
• Lead cloud migration projects, including strategy development, execution, and post-migration optimization  

Educational Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field 
• Strong knowledge of common business applications and databases 

Years of Experience

• 5+ years of experience in application support or a similar IT role 
• 3 -5 years of experience supporting cloud-based applications- Must have- (AWS preferred)

Other requirements

• Strong understanding of cloud computing architectures and services 
• Excellent problem-solving and analytical skills 
• Knowledge of cloud security best practices and compliance requirements 
• Strong communication skills, both written and verbal 
• Ability to work effectively in a team environment 
• Customer-oriented mindset with a focus on user satisfaction 

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