Senior Application Support Analyst - Halifax

Posted 10 Days Ago
Be an Early Applicant
Bedford, QC
Senior level
Fintech • Insurance
The Role
The Senior Application Support Analyst will maintain the Sophis application for equity derivatives, ensuring stability and availability while supporting front, middle, and back offices. Responsibilities include issue resolution, software releases, data quality oversight, and cross-team coordination.
Summary Generated by Built In

Job Summary

Job Description

What is the Opportunity?

You will be supporting the Sophis application for the equity derivatives business. This is a critical application which is used for life cycle management of trades from trade feed to PnL and risk management and settlement. You will be supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run smoothly.

You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. You will be orchestrating software release which occur after hours on weekdays (primarily Fridays). You will be in an on-call weekend rotation that includes issue resolution/triaging and infrastructure maintenance. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

What will you do?

  • Quickly address issues pertaining to front office, middle office and back office that impact the business’ ability to perform daily functions.
  • Drive improved stability and higher quality of data delivered to front office, middle office and back office.
  • Contribute and improve the configuration of our monitoring platform ITRS, while actioning triggered events.
  • Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
  • Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
  • Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
  • Develop scripts to automate processes using Powershell and other scripting languages.
  • Engage in platform related projects which include vulnerability remediation, business continuity practice and automation of day-to-day tasks.
  • Perform change and release practices to deploy proprietary and vendor based software.
  • Weekend checkouts on rotation will be required to ensure stable start of week.
  • Rotation of shift schedules might require late shift (10-7 PM EST).

What do you need to succeed?

Must-have;

  • 3+ years’ experience supporting applications.
  • SQL language (3 years, Oracle preferred), Python scripting experience (1-2 years)
  • Batch processing experience
  • Job Scheduler experience (i.e. BMC Control-M, Autosys, Cron, etc.)
  • Windows Server (3 years), Linux experience (3 years)

Nice-to-have;

  • ITRS Geneos Monitoring Software
  • Monitoring experience of high availability trading applications
  • Experience supporting risk management and analytics applications / infrastructure
  • Kubernetes / Docker experience, GRID / Datasynapse

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team 
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities

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#LI-POST

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Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-16

Application Deadline:

2024-11-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Top Skills

Python
SQL
The Company
HQ: Toronto, Ontario
88,000 Employees
On-site Workplace

What We Do

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.‎

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.

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