Job Summary
As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
Job Description
What is the opportunity?
As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
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Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
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Contribute to and participate in walkthrough reviews of all technical specifications and programs.
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Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.
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Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
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Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
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Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.
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Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
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Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
What do you need to succeed?
Must have
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5+ years of experience in production support role, supporting multiple applications.
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5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, SSIS, Java, IIS and PowerShell script.
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Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
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Experience of on call afterhours support.
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Computer Science degree or equivalent.
Nice to have
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Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.
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Considered an asset to have experience in Hive, Spark, Tomcat
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact.
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work.
#LI-Hybrid
#LI-POST
#TECHPJ
Job Skills
Computer Operations, Decision Making, Information Technology (IT) Infrastructure, Interpersonal Relationships, System and Console Operations, System Applications, Systems Software, Teamwork, Troubleshooting
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-10-02
Application Deadline:
2024-10-18
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
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