Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
At AGL, we’re reimagining how homes and businesses experience energy. As we transition towards a more sustainable future, our Customer Markets Technology team plays a critical role in delivering reliable, scalable, and innovative digital platforms.
We’re looking for a Senior Application Engineer (SAP CRM) to join our Applications – Design team, where you’ll partner with business and technology leaders to shape and deliver high-quality solutions across our customer platforms.
About the role
This is a 2-year Max Term role ending June 2028
In this role, you’ll provide deep technical and functional expertise across SAP CRM and related utility systems, driving solution design, architecture, and delivery excellence.
You’ll work closely with stakeholders to ensure systems are optimised, scalable, and aligned to evolving business needs, while contributing to continuous improvement across platforms, processes, and ways of working.
What you’ll be doing
Provide architecture and solution design guidance across SAP CRM and integrated platforms (Billing, Metering, Finance)
Partner with business and delivery teams to design and implement scalable solutions aligned to customer and operational needs
Conduct FIT-GAP analysis, impact assessments, and architecture reviews to support decision-making
Lead proof of concepts (POCs) and contribute to innovation and emerging technology adoption
Support incident resolution, root cause analysis, and technical problem solving across platforms
Collaborate with internal teams and external vendors (e.g., Appian, Kaluza, Salesforce) to ensure aligned, end-to-end solutions
Mentor junior engineers and contribute to uplifting team capability
What we’re looking for
Strong expertise in SAP CRM and IS-U modules within the Utilities domain
Proven experience delivering end-to-end utility projects (multiple lifecycles)
Ability to lead workshops, stakeholder discussions, and solution shaping
Deep understanding of utilities CRM processes (move-in/move-out, customer engagement, billing flows)
Strong problem-solving and solution design capability with a techno-functional mindset
Experience working across integrated systems and complex enterprise environments
Exposure to HANA, SQL, and modern solution delivery practices (Agile preferred)
We’d love to see your applications by 24th June 2026.
Why AGL?
At AGL, we offer a wide range of benefits including:
Flexible working: AGL offers a range of flexible working options including hybrid working and/or flexible hours.
Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends.
Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
AGL Shares: Up to $1000 as part of annual Share Reward plan and salary sacrifice up to $5000 of shares.
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
Information Technology - Internet-BasedSkills Required
- Strong expertise in SAP CRM and IS-U modules
- Proven experience delivering end-to-end utility projects (multiple lifecycles)
- Ability to lead workshops, stakeholder discussions, and solution shaping
- Deep understanding of utilities CRM processes (move-in/move-out, customer engagement, billing flows)
- Strong problem-solving and solution design capability with a techno-functional mindset
- Experience working across integrated systems and complex enterprise environments
- Exposure to HANA
- Experience with SQL
- Familiarity or experience with Appian, Kaluza, or Salesforce integrations
- Experience mentoring junior engineers and uplifting team capability
- Modern solution delivery practices, Agile
What We Do
At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations. Need to get in contact with us? https://www.agl.com.au/contact-us-social
