Job Purpose
1. key application support & maintenance for runtime
issues
2. Application support and provide the assistance on tech
side issue to banks
3. Manage the team to maintain the application support
24/7*365 days
4. Understands different programming languages and ability
to solve problems in Production
5. Possesses good knowledge of different software systems,
client/server architectures and various compatibility requirements.
6. Identifying tech stack, DB designing as part of
requirements
7. Server configuration for application/DB servers
8. Experience in troubleshooting, software development
processes and ability to understand the requirements
9. Co-ordination with internal departments for ensuring
smooth business operations
10. Product handling and clarification of technical issue
with banks.
11. Good working knowledge on open data base, Windows and
Linux systems.
12. Proactive service improvement initiatives including
trending of incidents, root cause of technical issues
13. Identify resource and equipment requirements, efficient
capacity planning and manage software and hardware availability
14. Must ensure to follow the correct procedures, policies
and documentation requirements to meet the audit/compliances
Requirements
1) Application Support & Maintenance Activities
2) Maintain the application uptime with zero delays,
downtimes.
3) Coordinating and communication with stakeholders on tech
related issues, technical standards deviation
& solution implementation
4) Provide outstanding support to banks and address the
technical issues
5) Expertise in resolving technical issues
6) Review and implement the security standards
7) Build the independent team to fix the run time issues
8) Drive complex or major incident resolution
Programming Language: Java, Python, Shell Scripting
DevOps & Platforms: Jenkins, Docker, Kubernetes, Linux, Microservices
Databases: Cassandra, MariaDB
Caching: Redis, KeyDB
Messaging & Streaming: Apache Kafka, Kafka KRaft
Skills Required
- Experience with Java, Python, and Shell Scripting
- Experience with application production support and maintenance
- Experience troubleshooting runtime and technical issues in production
- Experience with Jenkins, Docker, Kubernetes, Linux, and microservices
- Experience with Cassandra and MariaDB databases
- Experience with Redis, KeyDB, Apache Kafka, and Kafka KRaft
- Knowledge of software systems, client-server architectures, and compatibility requirements
- Experience with application and database server configuration
- Experience managing 24/7/365 application support teams
- Experience with incident resolution, root-cause analysis, and service improvement
- Knowledge of security standards, audit, compliance, policies, and documentation
- Experience coordinating with stakeholders, internal departments, and banking clients
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
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