6 to 8 years’ technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). • Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. • Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. • Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. • Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. • Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. • Load, manipulation and maintain integration data flow between Service Now and other third-party systems. • ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. • Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment. • Should be a good team player worked on multiple assignments / threads simultaneously
ResponsibilitiesAs a ServiceNow Technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.
Technical Skills • Must have minimum 6 to 8 years of experience in Service Now & Custom /Scoped application development. • Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery). • Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. • Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills • Understanding/Delivery Experience in a Business Aligned IT Scenarios • Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc. • Understanding of business processes of HR, Finance, IT would be an added advantage. Soft skills (Desired) • Ability to understand the overall business solution. • Strong written and verbal communications skill. • Strong ability to connect with multiple business processes owners and work with Global teams. • Ability to learn new modules, technology & apps. • Ability to work as an Individual Contributor / Technical Leader.
QualificationsGraduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications • ServiceNow certification would be preferred
About UsSkills Required
- 6 to 8 years of technical experience in ServiceNow and custom or scoped application development
- Experience with ServiceNow Studio, Service Portal, Flow Designer, workflows, alerts, role assignments, and configuration
- Understanding of ServiceNow architecture and modules, including ITSM, IT Service Portal, Asset Management, and Workplace Service Delivery
- Experience with databases, incident management lifecycle, JavaScript, HTML, CSS, and web technologies
- Experience analyzing, designing, developing, testing, implementing, and maintaining ServiceNow UI/UX
- Experience building service request forms, request items, task flows, and workflows
- Experience developing integrations using ServiceNow APIs, REST, SOAP, and other integration methods
- Experience loading, manipulating, and maintaining integration data flows between ServiceNow and third-party systems
- Experience with business-aligned IT scenarios and SDLC methodologies such as Agile/Scrum and Waterfall
- Strong written and verbal communication skills
- Ability to work with multiple business process owners and global teams
- Ability to work independently and as a technical leader
- Graduate degree, preferably in Computer Science, such as MCA, BS, or BE
- Industry-recognized certifications
- ServiceNow certification, such as Certified Application Developer
- Knowledge of Excel, PowerPoint, and MS Project
- Understanding of HR, Finance, and IT business processes
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
