Senior App Compliance Manager

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. 

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. 

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. 

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Senior App Compliance Manager.

Your main tasks will be:

• Manage business correspondence to ensure timely communication with stakeholders;
• Maintain regular communication with app stores;
• Handle access provision for new and existing users;
• Process and track developer fee payments in a timely manner;
• Oversee verification procedures;
• Manage payments and resolve any payment-related issues efficiently;
• Administer store accounts, including setup, maintenance, and troubleshooting;
• Execute pricing updates and ensure accuracy across platforms;
• Coordinate and manage app transfers for each individual application;
• Prepare documentation required for onboarding new stores or partners;
• Update commission structures in the ERP system and ensure system-wide consistency;
• Own end-to-end app store account management, ensuring that all accounts are up-to-date and compliant;
• Verify product updates to match developer guidelines.

We expect from you:

• English proficiency B2+, Russian proficiency C1+;
• Proficiency in Freshdesk or similar ticketing/customer support platforms for handling business correspondence and support;
• Experience in managing accounts, updating app details, and handling developer fee payments in both the App Store and Google Play Console;
• Knowledge of access management and role-based permissions for app stores and various role-dependent systems;
• Familiarity with payment systems and processing developer fees, as well as managing store-related financial transactions;
• Experience with verification and compliance procedures, ensuring adherence to App Store and Google Play policies;
• Proficiency in updating and managing commission structures and payment-related data within ERP systems;
• Strong understanding of execution pricing updates across platforms (App Store Connect, Google Play Console);
• Experience coordinating app transfers between developers or managing organizations for both iOS and Android platforms;
• Skills in preparing and organizing documentation for onboarding new stores or partners, ensuring they meet platform requirements.
• Ability to handle account setup, maintenance, and troubleshooting issues in App Store Connect and Google Play Console;
• Experience with managing and maintaining accurate, up-to-date information
  

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc. 

Sounds good? Join us now!