Senior Analyst

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Purpose:

• Responsible for run and Bau support for SaaS applications
• The role holder will be working on resolving production incidents on SaaS Platform and execute operational processes and supports Run delivery as directed across the Procurement and property Support functions, including the resolution of production incidents.
• Role will also look at incident triaging and analysis of Production incidents for procurement and supply functions.
• Engage with key business stakeholders as directed to understand prioritise and ensure delivery and operations are in line with business objectives.
• Perform continuous review and adoption of tools and frameworks to improve operational processes and change delivery as directed.
• Develop methods, standards, checklists, procedures, business tools, communication materials and templates to support operations, engagement and change delivery as required.
• Incorporate industry standard approaches, methodologies and perspectives to assist in change delivery
• Responsible for development and execution of fixes as directed (Project and Small/Medium initiatives) as directed across Procurement and property Assets, including:
• Perform impact assessments
• Collaborate with, business stakeholders, technology to analyze issues
• Execution of and/or participation in User Acceptance testing (UAT) and/ or Business Verification Testing (BVT)
• Implementation of business configuration and/or data adjustments
• Develop requirements; obtain actual evidence of the requirements to support technical design.
• Assist technology with business oversight of technical solution design.

Essential Capabilities:

•  Ability to work well in a team environment but also be very self-motivated and exhibiting a positive attitude.

• Ability to learn new things quickly and tackle new challenges head on.

• Strong communication skills (verbal and written)

• Ability to work towards specified goals within strict deadlines

• Ability to work well within a team and contribute to achieving team objectives

• Problem solving skills.

• Ability to identify and document process improvements

Additional Capabilities:

• Strong commitment to quality delivery
• Ability to provide knowledge transfer to team members to enable on-going support and train end users
• Able to work effectively in a team with technology partners, located onshore/offshore,

Experience

It is expected that the role holder will most likely have the following experience:

• 5+ years in Application support role

• Vulnerability Tracking and resolution

• Password Rotations and other activities related to Critical Hygiene framework

•Certificate Renewals/ Tracking renewals

• On- call Support/ Weekend Support

• Disaster Recovery Execution and coordination

• Coordination with multiple teams

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India