Senior Analyst

Summary:

The Senior Analyst, Loss Analysis is responsible for the QC, audit and oversight of completed loss analysis files by respective team members for compliance with regulatory guidelines and internal team SLAs.  It is the Senior Analyst’s duty to ensure that all incoming files are timely assigned to team members and analysis completed within department SLAs.  The Senior Analyst will provide QC results to the team manager and work with team members to deploy procedure updates, regulatory changes, training opportunities and serve as a first escalation point for insurer claim / supplemental claim / appeal / remittance guidelines.  Senior Analyst will support the leadership team on procedure updates and development of new technology solutions where needed.  The Senior Analyst will also serve as an escalation point to HUD, VA and/or USDA where applicable. 

Essential Job Duties and Responsibilities:

• Complete QC reviews of finalized loss analysis to safeguard Freedom’s assets and ensure compliance with insurer requirements

• Manage incoming volumes ensuring even distribution to team members

• Present regulatory changes to team leadership and provide assessment of team impacts

• First level escalation point for team case issues and rebut insurer curtailments for all government insured filed claims, including conveyance, claims for advances, loss mitigation and non-conveyance claims

• Quality Control review for completed loss analysis reviews including supplemental claims to reduce loss exposure and ensure Freedom recovers all government insurance benefits

• Design and prepare reporting to team leadership on volumes, analyst portfolio flows and SLA compliance

• Assist in compiling claims data for government claims audits, in addition reviewing auditor’s findings and providing rebuttal responses

• Oversee monthly write offs of remaining balances once all claims and supplemental funds received on an account

• Act as a subject matter expert to the Loss Analysis department to ensure compliance on all claims filings

• Assist team leadership in designing and testing new technology solutions

• Correspond with vendors and site employees

• Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations

• Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures

• Ability to work necessary hours to ensure success

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong understanding of FHA, VA and GSE claims guidelines

• Excellent organization skills

• Attention to detail with a high level of accuracy

• Excellent communication skills

• Analytical and Problem-Solving skills

• Works well in a team environment

• Ability to meet deadlines in a fast-paced environment

• Ability to manage time well and prioritize tasks

• Microsoft Office experience and advanced Excel knowledge

• Ability to effectively present information to supervisory, etc.

• Ability to write reports and correspondence

• Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies, and procedures

• Ability to calculate basic financial figures and amounts

• Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to work with little supervision.

• Ability to meet critical departmental and federal timelines with accuracy and efficiency.

• Ability to build relationships with both internal and external clients/vendors.

• Strong work and business ethics

Education and/or Experience:

• High School diploma or equivalent required.

• Bachelor’s Degree from a Four (4) year College or University preferred.

• Minimum of six (6) years of experience in the rebuttal of compensatory fees and curtailments process, investor claims processing, auditing, and loss analysis reporting; or equivalent combination of education and experience.

• An in-depth understanding of all government regulations pertaining to claims filing and reimbursement

• Ability to lead and resolve issues

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job-specific) industry. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.