Senior Analyst

CompanyFederal Reserve Bank of St. Louis

Overview
The Federal Reserve Bank of St. Louis serves as a fiscal agent to the U.S Department of the Treasury, Bureau of the Fiscal Service. The IGT program provides support for 3 Treasury financial applications consisting of Intra-Governmental Payment and Collection (IPAC), Retirement and Insurance Transfer System (RITS) and G-Invoicing.
About the role:
The Senior Operations Analyst will provide second tier support to the Treasury Support Center customer service representatives and Agency Implementation Team (AIT) to include application onboarding, troubleshooting, and operational support activities. Reporting to Senior Manager, you will support agency onboarding activities, troubleshoot complex application issues, identify resolution, maintain operating support guides and escalate issues to other team resources or department management.

Responsibilities

• Investigate and resolve complex customer access issues for G-Invoicing, IPAC and RITS applications escalated from the Treasury Support Center Help Desk.
• Identify cross-training opportunities for Help Desk customer service representatives, Operations Team members and ensure operating guides and training materials are maintained and accurate.
• Assist the team and management in effectively monitoring second level support escalations to ensure timely responses and updates are provided to agencies.
• Collaborate with application Operations team and with Treasury to identify and troubleshoot problems including proposed solutions to issues impacting users.
• Coordinate routine SharePoint site maintenance activities, updates and access-management reviews.  
• Effectively document processes and identify opportunities for process improvement.  
• Effectively manage and document support tickets in D365 and open appropriate JIRA Operations ticket when necessary
• Routine Application Health Checks, as needed.
• On-Call rotation (24x7) to support application outages (approx. every 5 weeks)
• Maintain strong and effective working relationships with team members and management and ensure confidentiality of information.

Qualifications

• In depth knowledge of Treasury Financial Management applications.
• Bachelor’s degree in Information Technology, Computer Science, Business or similar fields of study or commensurate experience.
• 2 years relevant experience.
• Experience designing and maintaining SharePoint as a site owner.
• Demonstrated ability to communicate effectively with a range of stakeholders.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote), and Teams.
• Visio preferred
• Experience using Jira, Kanban, and SharePoint to track issues or tasks.
• Travel (5%)
• US Citizen or lawful permanent resident with three or more years of US residency.
• Candidates with less experience may be considered at lower levels.

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.

Salary: $76,000-$99,000

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period

• 401k/Thrift Plan with generous employer match

• Employer-funded Pension Plan

• Paid Vacation/Sick Time & Holidays

• Flexible Spending Accounts and Healthcare Spending Accounts

• Flexible Work Schedule available in most departments

• Life Insurance and Long Term Disability Insurance

• Tuition Reimbursement (undergraduate and graduate)

• Parental Leave

• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities

• Onsite Cafeteria & Coffee Shop

• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryAnalytical

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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