The Role
Manages commercial customer receivables, credit decisions, aging ledgers, collections, and cash flow improvement. The role reduces DSO and bad-debt risk through proactive outreach, overdue-payment follow-up, creditworthiness evaluation, account maintenance, dispute resolution, and escalation of delinquent accounts. It also maintains accurate collection records and coordinates with customers, sales, and billing teams to resolve payment barriers.
Summary Generated by Built In
Client / Vertical head Approved New Hire RequestProgram:Rentokil TerminixBLI Name:APAC Credit Controller_AUDesignation:Senior AnalystNo of Head Count (s):4New Hires/Replacement Hires (HC) by DesignationReplacement Hire for 2 resigned employees + 2 internal apprentice role promoted employeesBilled /Unbilled / BU / OPS BenchBillableSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchNACity / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Maximize cash inflow by driving proactive collections and managing the aging ledger, including outbound client collection calls and follow-up on overdue accounts.Evaluate client creditworthiness, monitor account and contract maintenance (restructures, allocations, credit notes), and escalate marginal or delinquent accounts per policy.Clear communication bottlenecks that delay payment by resolving disputes between customers, sales, and billing, and maintain accurate client contact and collection records.Shift (APJ / EMEA / US / Any combination):APJReporting Manager :MiguelEducational Background:Degree or diploma in Finance, Accounting, Business Administration, or a relevant professional credit management certification (e.g. AICM Membership preferred).Experience Required:3+ years of experience in a credit/collections role, with demonstrated ability to problem-solve, strong relationship-building skills, and intermediate MS Office (Excel/Outlook) knowledge.Job Description:Senior Analyst - Credit Controller is responsible for managing the debts of commercial creditors, ensuring timely payments and a healthy cash flow. The role owns the credit granting process, actively reduces Days Sales Outstanding (DSO), minimizes bad debt risk, and swiftly resolves customer queries to ensure optimal collection efficiency.Client Approval mail:NACommentsBackfill / Replacement Hire. Additional headcount beyond the existing 4 Senior Analyst - Credit Controller hires already in progress. Departing employee details to be confirmed with Reporting Manager (Miguel).
Skills Required
- Degree or diploma in Finance, Accounting, Business Administration, or a relevant field
- 3 or more years of experience in credit or collections
- Problem-solving ability
- Strong relationship-building skills
- Intermediate Microsoft Office, Excel, and Outlook knowledge
- AICM membership or relevant professional credit management certification
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
