Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionJob description
We are looking for a highly experienced senior analyst to support and maintain customer facing and internal applications deployed on Microsoft Azure. In this role, you will act as a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate closely with developers, product teams and operations to diagnose complex issues, ensure adherence to SLAs and support service availability of the applications
- Act as a senior technical escalation point for application and platform incidents
- Mentor and guide junior engineers within the team
- Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus, etc.)
- Collaborate with development teams in triage sessions to resolve defects and performance issues
- Ensure SLA compliance and maintain high standards of service availability and reliability
- Participate in major incident management, providing clear communication, impact analysis and help with restoration of services that process high volumes of transactions
- Monitor and validate application releases, support deployment activities and help identify issues early
- Manage and maintain documentation in confluence and ensure team knowledge is up to date
- Work with service Now for incident, problem and change management
- Identify opportunities for automation, tooling or improvements in monitoring and alerting
- Expectation to provide on call support (but not immediately)
Qualifications
Qualifications
- Relevant University degree/Technical specialty
- Experience with monitoring/logging tools (AppInsights, Log Analytics, or equivalent
- Certification in Azure
- 5+ years in Appsupport, production support roles
- Extensive experience supporting applications on Microsoft Azure
- Strong communication skills, ability to triage incidents, and coordinate across teams
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Skills Required
- Relevant university degree or technical specialty
- Certification in Azure
- 5+ years in app support or production support roles
- Extensive experience supporting applications on Microsoft Azure (App Services, Functions, SQL, Service Bus)
- Experience with monitoring/logging tools (Application Insights, Log Analytics, or equivalent)
- Experience managing documentation in Confluence
- Experience using ServiceNow for incident, problem and change management
- Strong communication skills and ability to triage incidents and coordinate across teams
- Experience mentoring and guiding junior engineers
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
