As a Senior Analyst – Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data-driven, and scalable.
This role requires strong analytical and problem-solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.
What You’ll Do
Process Optimization & Automation Support
- Identify and assess automation opportunities in flight operations workflows.
- Work with Product and Engineering teams to define and test requirements for automation tools.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring operational issues or exceptions.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational pilots and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for operational workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps, and training guides.
Support onboarding and cross-training efforts across teams.
What You’ll Bring
- 3–5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.
Hands-on experience with GDS systems (Sabre, Amadeus preferred). - Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
Top Skills
What the Team is Saying
What We Do
Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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