ADT is seeking a Senior Analyst, Telecom Procurement to support and optimize our enterprise wireless environment. This highly visible role combines telecom expense management, wireless operations, data analytics, vendor management, and process improvement to help deliver a seamless mobility experience for employees across the organization.
You'll partner with Finance, Procurement, IT, Security, HR, and major wireless carriers to manage mobility services, analyze telecom spend, improve operational efficiency, and identify cost-saving opportunities across our enterprise.
If you enjoy working with data, solving complex operational challenges, and influencing business decisions, we'd love to meet you.
Duties and Responsibilities:
- Manage enterprise wireless mobility operations and telecom expense management (TEM)
- Analyze wireless billing, inventory, usage, and financial data to identify trends, discrepancies, and optimization opportunities
- Audit carrier invoices and ensure contract compliance, accurate billing, and negotiated pricing
- Support device lifecycle activities including activations, upgrades, transfers, and disconnects
- Manage and resolve mobility requests through ServiceNow
- Create reports, dashboards, and KPIs using Excel, Power BI, ServiceNow Reporting, or similar tools
- Partner with wireless carriers and vendors to resolve issues and improve service performance
- Support procurement, sourcing, vendor management, and contract initiatives
- Drive process improvements, automation efforts, and operational efficiency projects
- Ensure compliance with wireless policies, standards, and governance requirements
Minimum Qualifications:
- 5+ years of experience in telecom operations, wireless mobility, telecom expense management, procurement analytics, business operations, or a related field
- Experience with Telecom Expense Management (TEM) platforms
- Strong analytical and data management skills
- Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis)
- Experience with ServiceNow or similar request management platforms
- Ability to work with large datasets and translate findings into actionable business insights
- Experience managing telecommunications vendors and carrier relationships
- Strong communication, problem-solving, and stakeholder management skills
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
Skills Required
- Associates degree and four years of accounting or telecommunications experience
- 10-key experience
- Knowledge of Carrier portal
- Experience in MAS
- Knowledge of Excel
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
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