Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands.
The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 5,000 employees across 55 different countries.
The essence of the role:
The essence of the role: Senior Analyst, Strategy and PMO plays a crucial role in designing, planning and executing Operational Excellence Program in GCC. Working closely with Senior Leaders, this role is instrumental in envisioning, strategizing, and executing Ops priorities, driving key projects and delivering on 1YP, 3YP and 5YPs. The role is responsible for driving, measuring, monitoring, and coordinating operations through a data-driven approach.
Key Responsibilities:
• Ops Excellence Governance:
o Fully design and plan the company’s Ops Excellence program and come up with ideas to implement it and execute existing plans in place
o Work closely with all senior leaders and teams to drive the OE framework and monitor the progress through logical dashboards (Excel and PowerBI) tracking performance metrics
o Analyze performance trends, identify potential risks and present them through insightful power points as needed to the leadership team
• Project Management:
o Drive the adoption and execution of project management methodologies tailored to the operational needs, ensuring efficient delivery of initiatives
o Train and mentor people in PM methodologies
• Ops Routines:
o Strategize and drive various Ops routines such as Townhalls, NPS, Target Management, Ops Events, Stakeholder visits, Engagement initiatives, etc.
o Challenge the status quo to improve the efficiency and effectiveness of these routines
o Work with various Ops and GCC teams for data coordination and own the data quality for these routines
• Continuous Improvement:
o Actively participate in the pursuit of continuous improvements through internal audits, benchmarking analysis, NPS initiatives
o Display Growth and solutions mindset to uncover opportunities amidst bottlenecks
• Budgeting and Forecasting:
o Develop and maintain operational and financial forecasts aligned with business goals and initiatives
o Lead or support the annual budgeting process for the function, coordinating inputs from cross-functional teams
o Monitor actual spend against budgets and forecasts on a regular basis and investigate variances
Qualifications & Work Experience:
o Bachelor’s or Master’s degree in economics, Business Administration, or relevant Functional background
o Previous work experience of 5+ years in leading operations, projects, continuous improvement programs, PMO
Key Skills:
o Very high attention to detail o Presentation skills
o Change management o E2E project management
o Cross department collaboration
o Strong written and verbal communication skills
o Expert-level MS Excel, Word, and advanced PowerPoint skills
o Problem Solving
Competencies Required:
Behavioural Competencies:
o Ability to manage conformity to established procedures & processes
o Expertise in handling large data sets
o Ability to perform under pressure
o Good communication skills
o Strong Analytical skills to interpret the data
Interpersonal Expertise:
o Ability to work with highly sensitive and confidential information
o Ability to be flexible with scope of work
o Pro-activity in following up
o Pro-activity in raising risks with project delivery
Work Environment:
• Hybrid role (3 days work work from office)
• May require occasional travel for transition-related activities.
Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options — sharing your voice, building your path and making it happen with us. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch:
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
Are you ready? Join us on our journey! Know more about us:
- Private Health Insurance
- Paid Time Off
- Training & Development
- Flexible & Supportive Work Environment
- Learning & Development
Similar Jobs
What We Do
Sinch brings businesses and people closer with tools enabling personal engagement. Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. Our global headquarters are in Stockholm, Sweden, and we have a local presence in more than 30 countries - probably somewhere near you!
