Senior Analyst, Strategy & Operations

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

This is a senior individual contributor role and will be critical to ensuring our Strategy & Operations leaders are enabled to get the right things done through decision making grounded in analytics.

You will be responsible for leading and contributing to high-impact analytics projects to support improved decision making for senior leaders across Strategy & Operations. The role will be tasked with generating pan-Xero insights, bringing together multiple data sources in a cohesive way to aid in the most strategically important decisions and require you to align closely with a wide variety of stakeholders across the globe.

Working on projects with an Analytics Lead and other Senior Analysts, this is a hands-on analytics role that will require you to develop a strong understanding of customer and business needs across multiple contexts and geographies, then apply first class insights/analytics skills to meet those needs.

What you’ll do

- Contribute significantly to and lead the execution of ‘last mile’ analytics, developing analytical models and performing deep dives that convert data into actionable insights.

- Alongside the analytics Lead, support key decision makers using data in a simple and effective way, with world class storytelling and data visualisation skills to inform better decision making from non-technical stakeholders.

- Build a deep knowledge across multiple data domains. Insights and analytics outcomes will include but not be limited to: Deliver Quantitative analysis to aid Xero-wide Strategy process Help drive the Monitoring of OKRs for Xero and setting company-level operational KPIs

- Identify and monitor metrics for external communications (e.g. investors, media)

- Create cross-portfolio (e.g. Strategy Finance-Revops) metrics and reporting.

-Provide decision support for Pricing and Packaging decisions, connecting product usage to packaging decisions to step change how we commercialise our product.

-Contribute to roadmap development and backlog of work, including participating and on occasions leading sessions to understand, clarify and document business requirements.

-Help advocate for the prioritisation of your initiatives within our team & with external stakeholders.

-Where appropriate, use data science to apply advanced analytics and statistical techniques to provide recommendations, forecasts and optimisations.

-Develop a strong, growing understanding of the potential commercial return of Xero’s product investments, and ensure this is accurately fed into our regional GTM plans as they evolve

Success looks like

- Engaged confidently with a wide variety of stakeholders across the business, being recognised as a high impact contributor.

- Conveys information clearly, concisely, and professionally, both in written form and verbally.

- Plays a significant role in providing deep and reliable insights and analytics that drive decision making.

- Operate independently to understand a problem from a business and customer value perspective, considering different perspectives and potential impacts.

- Is a strong team player and can execute work requiring deep thinking and at times manage multiple tasks concurrently.

- Takes responsibility for work allocated to them, demonstrates high levels of accountability and delivers on schedule. - - Demonstrates a focus on continual self improvement, across both the technical and business aspects of delivering data analytics.

- Works collaboratively across multiple teams. Builds strong relationships with our central data teams and other analytics groups at Xero

Critical competencies

- Technical Mastery level in SQL for data extraction, manipulation and analysis

- Comfortable working with complex and diverse datasets

- Proficiency in Tableau and other modern BI tools

- Previous experience with statistical statistical approaches to analysis

- Experience with statistical languages such as Python beneficial

- Non-technical Commercial mindset, and understanding of SaaS business models

- Strong communication and data storytelling skills, with the ability to interact with and influence varied stakeholders both non-technical and technical

- Ability to collaborate with global, cross functional teams

- Can work with ambiguity and make progress despite incomplete information or unclear objectives.

- Competent at capturing and interpreting business requirements

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Ability to work in a team to influence outcomes without direct authority

Experience

- 5+ years or more experience in analytics or SaaS, in a stakeholder facing capacity or as a technical practitioner.

- Demonstrated aptitude to learn and apply skills to new context quickly

- Experienced in delivering analytics in the form of interactive dashboards

- Experienced in applying analytics techniques and statistical methodologies

- Experience across cloud data platforms, is highly desirable. eg. Snowflake / DBT

- Demonstrated experience innovating with data and analytics to create value.

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.