Job Description:
Title - Senior Analyst, Strategy Monitoring & Analytics (L09)
Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview:
Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth
Role Summary/Purpose
The Senior Analyst, Strategy Monitoring & Analytics, is part of the Strategy Monitoring pillar of the Model Operations & Analytics (MO&A) Center of Excellence and focuses on executing upon customer decisioning strategies. The analyst supports the maintenance of timely and accurate performance reporting, documenting results for governance and credit forums and identifying performance variances. This role also aligns closely with the Strategy Monitoring lead, executing on strategy changes and collaborating with strategy owners directly on KPIs and performance metrics.
Essential Responsibilities
Provide monitoring results for strategy changes relative to expected outcomes
Adhere to and maintain alignment between model changes and strategy updates
Support collaboration with strategy owners to define KPIs, dashboards, and real-time reporting tools for strategy monitoring
Prepare inputs for strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.
Work cross functionally with strategy leads to support their analytics of strategies and models
Support business leaders in driving timely course corrections due to execution gaps or divergence from strategic targets.
Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact.
Adhere to governance principles over strategic initiative reviews and reporting cycles.
Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.
Maintain awareness of internal control and regulatory standards.
Prepare inputs for mode/strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.
Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor’s degree and 2+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or lieu of a Degree, a High School diploma / GED and a minimum of 4+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated
2 years of experience working with tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences.
Good critical thinking skills with analytical problem-solving mindset
Ability and flexibility to travel for business as required
Desired Skills
Bachelor’s degree in a quantitative, analytical, or business-related discipline (e.g., Statistics, Economics, Finance, Data Science, Business Analytics)
Strong verbal and written communication and detailed-oriented documentation
Strong understanding of the consumer credit lending lifecycle and card programs
Ability to effectively share knowledge by translating complex, technical subject matter
Strong understanding of model evaluation metrics such as precision, recall, F1
Familiarity with modeling approaches such as logistic regression, XGBoost and tree ensembles
Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit)
Familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, , Model Risk Management policies MRM policies).
Eligibility Criteria:
Bachelor’s degree and 2+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or lieu of a Degree, a High School diploma / GED and a minimum of 4+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated
Work Timings: 2PM to 11PM IST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday.
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L07+ Employees can apply.
Grade/Level: 09
Job Family Group:
Data AnalyticsSynchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
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What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
