Senior Analyst - Strategic Analytics
Location: US Based flexible on location – Hybrid/ Remote Options both available
Contract Type: Permanent
We’re looking for a Senior Analyst – Strategic Analytics to join our US Growth & Strategic Analytics team! You'll turn complex call centre data into commercial action that drives revenue growth, improves conversion and enhances customer outcomes. Working at the intersection of analytics, operations and strategy, you'll help shape decisions that directly influence business performance.
Partnering closely with Operations, Commercial Finance, Pricing, Technology and senior leadership teams, you'll identify opportunities, challenge assumptions and deliver insights that lead to measurable results.
Success in this role means delivering tangible commercial impact, influencing key stakeholders and embedding data-driven decision making across the call centre operation.
Key Responsibilities:
Identify and unlock opportunities to improve conversion, revenue per call and operational efficiency
Translate complex data into clear recommendations that influence commercial and operational decisions
Lead analytical projects from insight to measurable business outcomes
Partner with operational leaders to improve performance and customer experience
Design and optimize test-and-learn initiatives that drive commercial uplift
Shape KPI frameworks and reporting that support better decision-making
Support adoption of advanced analytics and AI-driven insights
Champion evidence-based decision making across the business
Influence cross-functional stakeholders around performance priorities
Track and demonstrate the impact of key initiatives
What You'll Bring:
Experience in commercial analytics, BI, revenue optimization or similar
Strong SQL and Python or R capability
Advanced analytical and problem-solving skills
Power BI or equivalent dashboarding expertise
Ability to communicate complex insights clearly
Strong stakeholder management and influencing skills
Customer operations or call centre analytics experience
Exposure to experimentation or AI-enabled solutions is beneficial
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Skills Required
- Experience in commercial analytics, BI, revenue optimization or similar
- Strong SQL capability
- Strong Python or R capability
- Power BI or equivalent dashboarding expertise
- Advanced analytical and problem-solving skills
- Ability to communicate complex insights clearly
- Strong stakeholder management and influencing skills
- Customer operations or call centre analytics experience
- Exposure to experimentation or AI-enabled solutions
What We Do
We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands.)
