Senior Analyst Sales Operations

Posted 5 Days Ago
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Framingham, MA, USA
In-Office
Senior level
Retail
The Role
The Senior Analyst, Sales Operations develops dashboards, scorecards, data models, SQL queries, and reporting solutions to support sales performance and operational decision-making. The role defines KPIs, conducts business analysis, automates workflows, ensures data quality, and presents actionable insights to cross-functional stakeholders. It also supports reporting standardization, process optimization, governance, and self-service analytics across the sales organization.
Summary Generated by Built In

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 


The Senior Analyst, Sales Operations is responsible for designing, building, and maintaining analytical tools, dashboards, scorecards, and reporting solutions that support data-driven decision-making across the sales organization. Partnering closely with Sales, Finance, Operations, Marketing, and IT teams, this role helps define performance metrics, uncover business insights, and identify opportunities to improve efficiency, profitability, and execution. The ideal candidate combines strong technical capabilities with business acumen and a passion for turning data into impactful recommendations.


What You’ll Be Doing:

  • Develop, automate, and maintain dashboards, scorecards, and reports that provide visibility into sales performance, pipeline health, revenue trends, and operational effectiveness.
  • Build and optimize data models and SQL queries to ensure accurate, scalable, and efficient reporting.
  • Create meaningful visualizations using Power BI, Tableau, MicroStrategy, or similar business intelligence tools.
  • Partner with business leaders to define key performance indicators (KPIs) and measurement frameworks for strategic initiatives.
  • Conduct deep-dive analyses to identify trends, root causes, risks, and opportunities for improvement.
  • Leverage automation and data preparation tools such as Alteryx to streamline reporting and analytics workflows.
  • Drive continuous improvement initiatives focused on reporting standardization, process optimization, and self-service analytics capabilities.
  • Collaborate with IT and data governance teams to ensure data quality, integrity, compliance, and security.
  • Present insights and recommendations to stakeholders and leadership teams to support business decision-making.
  • Stay current on emerging analytics technologies and recommend innovative solutions that improve business outcomes.

What You Bring To The Table:

  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent communication and presentation skills with the ability to simplify complex information.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Exceptional attention to detail and commitment to data accuracy.
  • Collaborative, relationship-focused approach with strong cross-functional partnership skills.
  • Intellectual curiosity and a passion for leveraging data, technology, and automation to solve business challenges.
  • Ability to translate data into actionable insights that drive measurable business impact.

What’s Needed- Basic Qualifications:

  • Bachelor’s degree in Finance, Economics, Mathematics, Engineering, Business Analytics, related analytical discipline, or equivalent work experience.
  • 2+ years of experience in analytics, business intelligence, sales operations, or a related field.
  • Advanced SQL skills for data extraction, analysis, and reporting.
  • Experience developing dashboards and reporting solutions using Power BI, Tableau, MicroStrategy, or similar platforms.
  • Strong Microsoft Excel skills, including pivot tables, advanced formulas, and data modeling.
  • Demonstrated experience defining business metrics and translating business requirements into analytical solutions.
  • Proven ability to build and maintain scalable reporting processes and frameworks.
  • Strong written and verbal communication skills.

What’s Needed - Preferred Qualifications:

  • Experience with Alteryx or similar workflow automation and data preparation tools.
  • Familiarity with Snowflake, Salesforce, enterprise data warehouses, or comparable technologies.
  • Understanding of sales performance measurement, forecasting, territory planning, and pipeline analytics.
  • Experience supporting data governance initiatives or self-service analytics programs.
  • Exposure to project management or continuous improvement methodologies such as Lean, Six Sigma, or Agile.
  • Experience working in a cross-functional environment supporting sales and business operations teams.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.  


About UsStaples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Skills Required

  • Bachelor's degree in Finance, Economics, Mathematics, Engineering, Business Analytics, a related analytical discipline, or equivalent work experience
  • 2+ years of experience in analytics, business intelligence, sales operations, or a related field
  • Advanced SQL skills for data extraction, analysis, and reporting
  • Experience developing dashboards and reporting solutions using Power BI, Tableau, MicroStrategy, or similar platforms
  • Strong Microsoft Excel skills, including pivot tables, advanced formulas, and data modeling
  • Experience defining business metrics and translating business requirements into analytical solutions
  • Experience building and maintaining scalable reporting processes and frameworks
  • Strong written and verbal communication skills
  • Experience with Alteryx or similar workflow automation and data preparation tools
  • Familiarity with Snowflake, Salesforce, enterprise data warehouses, or comparable technologies
  • Understanding of sales performance measurement, forecasting, territory planning, and pipeline analytics
  • Experience supporting data governance initiatives or self-service analytics programs
  • Exposure to project management or continuous improvement methodologies such as Lean, Six Sigma, or Agile
  • Experience working in a cross-functional environment supporting sales and business operations teams

Staples Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.

  • Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
  • Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
  • Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.

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The Company
HQ: Framingham, MA
Year Founded: 1986

What We Do

For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.

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