Senior Analyst, Sales Operations/Support

Grade Level (for internal use):

Job Description: Instructional Designer and Program Manager
Role Title: Instructional Designer and Program Manager (Solutions and Segment) 

Department: Revenue Learning & Development (L&D)
Location: [Islamabad/On-site/Hybrid]
Reports to: Solutions and Segment Lead
Employment Type: Full-time

We are seeking a dynamic and innovative Solutions Instructional Designer, reporting to the Solutions and Segment Lead, to spearhead the development of a cohesive instructional design framework for our global Product Training initiatives. This role is essential in creating engaging and effective learning experiences that align with our organization’s strategic objectives. As a key member of the Learning & Development team, you will collaborate with sales, product teams, and senior leadership to identify training needs, design tailored instructional solutions, and ensure that our training programs enhance performance while addressing the diverse requirements of various business units. Your expertise will drive continuous improvement in our learning initiatives, ultimately contributing to the overall success of the organization.
 

Key Responsibilities

• Strategic Instructional Design Leadership: Develop and implement a comprehensive instructional design strategy that aligns with the company’s strategic vision, enabling product and sales teams to achieve exceptional performance and business outcomes.
• Stakeholder Collaboration & Alignment: Engage with senior leadership across sales, product, and other critical functions to ensure that instructional design initiatives are aligned with organizational priorities and responsive to evolving business needs.
• Training Needs Assessment & Customization: Conduct thorough assessments to identify learning gaps, utilizing business insights to create customized instructional solutions that address both immediate challenges and long-term strategic objectives.
• Standardization & Framework Development: Design and roll out consistent instructional design frameworks and standardized certification processes across all business units, fostering a cohesive and scalable approach to global product training.
• Impact Measurement & Continuous Improvement: Evaluate the effectiveness of instructional programs through data analysis and participant feedback, making necessary adjustments to ensure a measurable impact on learning outcomes and overall business performance.
• Cross-Functional Collaboration & Influence: Cultivate strong relationships with key stakeholders to influence decisions and promote a collaborative environment for the development and execution of instructional design initiatives.

Qualifications

• Demonstrated experience in instructional design, particularly in product training and sales enablement, with a focus on driving measurable business results.
• Proven project management capabilities, with a history of leading cross-functional teams to deliver impactful instructional design initiatives on a global scale.
• Exceptional communication, interpersonal, and stakeholder management skills, with the ability to influence and unify diverse teams around common goals.
• Proficient in conducting comprehensive training needs assessments and crafting tailored, strategic learning solutions.
• In-depth knowledge of instructional design principles and best practices, with the ability to develop scalable and effective learning experiences.
• Strong analytical skills, leveraging data and performance metrics to assess and enhance instructional design programs for continuous improvement.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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