The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.
How will you make an impact in this role?
The Senior Analyst - Project Implementation Strategy assists in driving strategic planning and execution across complex initiatives, including GenAI implementations, by orchestrating cross-functional teams across technology, testing, sales, and performance management. This role aligns program plans, priorities, and deliverables to business objectives while ensuring disciplined execution, stakeholder alignment, and measurable outcomes.
ResponsibilitiesThe Senior Analyst – Project Implementation Strategy will:
- Drive end-to-end program execution for strategic initiatives by coordinating cross-functional teams and ensuring alignment across business and technology stakeholders
- Develop and manage integrated program plans and schedules, ensuring timely delivery through effective coordination of resources, dependencies, and implementation activities across multiple workstreams
- Proactively identify, assess, and mitigate risks, translating potential challenges into actionable mitigation strategies to maintain program momentum and delivery confidence
- Monitor program performance against defined goals, using data-driven insights to adjust plans, optimize execution, and ensure successful outcomes
- Establish clear communication channels and provide structured updates to stakeholders, ensuring transparency, alignment, and well-documented program progress
- Ensure adherence to regulatory requirements and internal policies across all workstreams, embedding compliance into program execution
- Partner with business, product, and technology stakeholders to ensure deliverables support broader strategic priorities and drive measurable business impact
- Act as a central liaison across cross-functional teams, enabling alignment between technical execution and business objectives and ensuring seamless coordination across stakeholders
- 2+ years of experience supporting strategic initiatives or cross-functional program delivery, with exposure to risk identification, issue management, and implementation governance across complex business and technology workstreams
- Project management, communication, and interpersonal skills
- Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 2+ years of experience supporting strategic initiatives or cross-functional program delivery
- Project management, communication, and interpersonal skills
- Experience in process governance, establishing decision-making processes
- Sound analytical and problem-solving skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
