Ready to be a Titan?
We are seeking a detail-oriented and strategic Senior Analyst to join our People Technology team on a fixed-term basis (12 months). This role will primarily support Talent Management and Talent Acquisition systems and processes, with the potential to provide backup support across other People functions. You’ll play a key role in analyzing our processes, providing ongoing support, and delivering user-centered solutions that enhance the employee and stakeholder experience.
What you'll do:
Partner closely with the Talent Management team to support their programs from a systems and technology perspective
Implement new features and services that enable scalable, user-friendly experiences
Maintain and enhance existing processes, identifying opportunities for continuous improvement through technology
Troubleshoot, triage, and resolve issues efficiently while considering root causes and downstream impacts
Translate business needs into clear technical requirements for cross-functional partners, including Talent Acquisition, HR, Business Technology, and Engineering
Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences
Contribute to strategic planning by balancing immediate needs with long-term system scalability and impact
What you'll bring:
Strong analytical and problem-solving skills with a creative, solution-oriented mindset
Excellent communication and collaboration abilities across technical and non-technical stakeholders
A holistic thinker who can assess both details and broader system impacts
Proven experience working in or supporting People/HR technologies
Proficient in Google Workspace with advanced skills in spreadsheet-based data analysis and Google Apps Script
Experience with Workday and Lattice configuration is highly preferred, and familiarity with low-code automation tools like Workato is a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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