About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Role OverviewThe Senior Analyst – Pension Administration is the entry-level role within the pension operations hierarchy.
This role is responsible for carrying out day to day pension administration tasks, maintaining member records, and supporting accurate processing of member events under Defined Benefit (DB), Defined Contribution (DC), or Hybrid schemes.
As a frontline colleague, the Senior Analyst follows established procedures, works with high attention to detail, and ensures SLA driven delivery of calculations, data updates, and member communication drafts.
The role supports the wider team by completing assigned work efficiently, escalating issues appropriately, and contributing to high-quality member service.
Role & Responsibilities:
Member Event Processing
Process routine pension administration tasks such as Retirements, Leavers, Transfers, Deaths and member data updates.
Follow documented procedures, Scheme Rules, and calculation guidance to complete work accurately and on time.
Input and maintain member data across designated pension administration systems.
Pension Calculations
Perform simple calculations using automated and manual tools, under supervision.
Check own work carefully and escalate discrepancies or unclear cases to senior colleagues.
Ensure calculation outputs are aligned with Scheme Rules and internal quality standards.
Quality, Compliance & Controls
Deliver work with strong accuracy and adherence to SLAs, audit requirements, and compliance standards.
Follow data security policies and maintain confidentiality of member records.
Escalate potential errors, risks, or issues in line with defined procedures.
Experience & Qualifications
•1–2 years of experience in pensions, financial services, shared services, or operations (freshers with strong aptitude may be considered).
•Basic understanding of Defined Benefit and Defined Contribution pension concepts — training will be provided.
•Strong attention to detail, numerical accuracy, and willingness to learn technical pension rules.
•Good communication skills, both written and verbal.
•Proficiency in MS Office and ability to work with workflow systems.
•Professional pensions qualifications (PMI) — not mandatory; training support may be offered.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Skills Required
- 1-2 years of experience in pensions, financial services, shared services, or operations
- Strong attention to detail and numerical accuracy
- Willingness to learn technical pension rules
- Good written and verbal communication skills
- Proficiency in Microsoft Office
- Ability to work with workflow systems
- Basic understanding of Defined Benefit and Defined Contribution pension concepts
- Professional pensions qualifications such as PMI
What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
