The Role
Manage AV and EV vendors by assigning cases, tracking progress, ensuring quality and SLA adherence, resolving discrepancies, reviewing reports, monitoring performance, coordinating invoices/payments, and producing operational and performance updates for management.
Summary Generated by Built In
Overview
The Senior Analyst – Operations Support (Vendor Management) will be responsible for managing vendors involved in Address Verification (AV) and Education Verification (EV) processes. The role includes assigning cases, tracking progress, ensuring quality, resolving issues, maintaining vendor relationships, and ensuring timely completion of verifications as per client requirements and SLAs.
Roles
& Responsibilities
- Review cases received from clients and assign them to the respective vendors.
- Coordinate with AV (Address Verification) and EV (Education Verification) vendors for timely completion of verification checks.
- Track pending cases and follow up regularly to ensure closures within TAT.
- Raise and resolve discrepancies, insufficiencies, and operational issues with vendors.
- Review vendor reports and supporting documents before final submission.
- Maintain the quality and accuracy of verification reports.
- Build and maintain healthy relationships with vendors for smooth operations.
- Monitor vendor performance and take corrective actions wherever required.
- Coordinate for vendor invoices and payment-related activities.
- Share progress reports, vendor performance reports, and operational updates with management.
Requirements
The
Successful Applicant
- Demonstrates high level of integrity, responsibility, and work ethics.
- Possesses strong follow-up and coordination skills.
- Proven ability to manage multiple vendors and achieve targets.
- Skilled in relationship management and vendor handling.
- Able to work under tight deadlines and manage escalations effectively.
- Possesses good analytical, problem-solving, and decision-making skills.
- Works well in a team environment and communicates effectively with stakeholders.
Benefits
Why Join
Us?
- A space to
think freely, experiment & learn.
- Empower
yourself with the Opportunities to
grow.
- Work in an
environment that is conducive for your
well-being.
- Employee
friendly practices that ensures a healthy work life
balance.
- Growth,
rewards & recognition for your commendable
performance.
- A vibrant
& friendly team who guides you through thick &
thin.
Culture
Code
- Experiment
without Fear
- Improve
Continuously
- Do the
Impossible
- Speak Up Your
Mind & Heart
- Be
Yourself
- Enjoy the
Ride
We Believe In
Living By What We Preach.
Skills Required
- High level of integrity, responsibility, and work ethics
- Strong follow-up and coordination skills
- Proven ability to manage multiple vendors and achieve targets
- Skilled in relationship management and vendor handling
- Ability to work under tight deadlines and manage escalations effectively
- Good analytical, problem-solving, and decision-making skills
- Works well in a team environment and communicates effectively with stakeholders
Am I A Good Fit?
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The Company
What We Do
Arc Consulting (I) Private Limited is a consulting and professional-services company operating from India and the United States. Its available job description indicates that the business works on acquiring new clients, developing business, and supporting marketing activities. A public company profile lists the organization as founded in 2014 and having approximately 15 employees, suggesting a small, growth-oriented consultancy serving clients across its operating markets.
