Senior Analyst - Meter & Services

External:

Company: Connecticut Natural Gas, an Avangrid Company

Department: Gas Engineering & Operations

Job Title: Senior Analyst – Meter & Services

Location: East Hartford, CT

Work Model: Office

The salary range for this position is dependent upon experience, ranging from $96,400 to $120,500.

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

Job Summary

The position leverages a comprehensive range of administrative and technical expertise to support management in achieving the objectives and responsibilities of the Division. The role also assists the team in meeting and exceeding established goals through effective data management and analysis. Key responsibilities include organizing, compiling, summarizing, and analyzing data and statistics to produce accurate and insightful reports. The position ensures the integrity and accuracy of computerized and other data systems, performs mathematical calculations, and manipulates statistical data as needed. Maintaining strict confidentiality of all written documents and sensitive discussions is essential to this role.

Key Responsibilities

• Independently prepare and review purchase documentation to ensure completeness and compliance with company standards.

• Review documentation for accuracy, research and resolve complex issues or discrepancies, and proactively monitor workflows in SAP.

• Serve as a key liaison between internal and external customers, Procurement, and Purchasing teams to ensure smooth operations.

• Develop and maintain electronic databases, spreadsheets, and files critical to the day-to-day operations of the Meter Services Department.

• Enter and retrieve data to support budgetary and regulatory filings.

• Generate reports and queries required for budgetary and regulatory compliance.

• Prepare, record, and reconcile all financial accruals for the Meter Services with minimal supervision.

• Assemble and prepare documentation required for State and Local billing on Meter Services and Construction projects.

• Handle customer inquiries promptly and professionally, ensuring accurate information and resolution of issues related to SOCP (Service Order Contract Program) service contracts.

• Manage the billing process for invoices associated with SOCP service contracts, ensuring accuracy and compliance with company policies and contractual terms.

• Review and verify service contract details to ensure proper billing and documentation.

• Coordinate with internal teams (e.g., Finance, Procurement, and Operations) to resolve discrepancies or issues related to customer billing.

• Maintain detailed records of customer interactions, contract details, and billing activities for audit and reporting purposes.

• Identify and escalate complex issues to management as needed while ensuring customer satisfaction.

• Assist in the development and improvement of processes related to service contract management and billing accuracy.

• Ensure organizational compliance with all applicable regulatory compliance, statutes, and industry standards associated to the Meter Services Department.

• Monitor and ensure compliance with all applicable state regulations, company policies, and industry standards within reporting group.

Required Qualifications

• Education & Experience
  • Bachelor’s degree with a minimum of 6 years of relevant experience or
  • Associate’s degree with a minimum of 8 years of relevant experience or
  • High School Diploma/GED with a minimum of 10 years of relevant experience.

• Technical Skills
  • Strong knowledge of business math and accounting principles.
  • Proficiency in personal computer applications, including Microsoft Office (Excel, Word, PowerPoint), SAP.
  • Familiarity with database applications; experience with advanced software applications may be required.
  • Ability to utilize analysis and presentation tools effectively.

• Communication & Interpersonal Skills
  • Excellent written and oral communication skills for interaction with all levels of management and staff.
  • Ability to organize and manage large volumes of critical information accurately.
  • Professional demeanor when interacting with coworkers, management, other divisions, external organizations, and customers.
  • Demonstrated ability to work collaboratively as part of a team.

Preferred Qualifications

• Advanced proficiency in SAP including experience with workflow monitoring.

• Knowledge of procurement processes, vendor management, and contract administration.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: